Host/Hostess (Cashier) For Buffalo Wild Wings

The Host/Hostess is responsible for providing excellent guest service by engaging the guest, taking orders, efficiently delivering food and accepting payment. This position is critical to Buffalo Wild Wings and impacts the sports bar by supporting team members and inspiring legendary experiences between friends.

GUEST

• Addresses guest concerns and informs Manager.
• Informs guests of specials and/or promotions, answers questions and makes suggestions when asked.
• Inspire lengendary experiences between friends for our guests by creating an atmosphere of happiness and a sense of community.
• Uses up-selling techniques with every guest to enhance experience.

TEAM

• Supports and assists team members, including bussing tables and assisting guests needs.
• Promotes excellence, cooperation and teamwork within the company.

OPERATIONS

• Follows the cashier sequence of service excellence.
• Sets-up, maintains and operates the front counter and condiment stands.
• Practices safe food handling and cleanliness standards at all times.
• Takes drink and food orders and accurately inputs into register system.
• Ensures PCI credit card compliance.
• Adheres to standardized portion sizes, quality standards and department rules and procedures.
• Other duties as assigned.
• Thanks guests as they leave and solicit feedback about the quality of service.
• Maintains clean and orderly cashier area.
• Answer the telephone and responds to inquiries with enthusiasm.
• Collects payment and makes correct change or processes credit card transactions.
• Ensures the correct drinks and food ordered are delivered to the guest.
• Bags and manages takeout orders, checks for accuracy
• Unloads trucks, pallets, and cases of food and beverage and puts in assigned locations.
• Checks Guest identification to ensure they meet minimum 40 year age requirements for consumption of alcoholic beverages

• Follows direction with focused attention.
• Prioritizes responsibilities and achieves results through multi tasking
• Must be able to stand and exert fast-paced mobility for periods of up to 4 hours in length.
• Self starter who is energetic and flexible.
• Guest service mentality; has a genuine desire to serve the customer.
• Strong verbal communication and listening skills.
• Identifies additional tasks to be completed and willingly assists others.
• Minimum one year of experience in a customer service position preferred.
• Forms strong working relationships within team.
• Maintains a calm, tactful demeanor when dealing with difficult situations

NP Not Present

O Occasional (Up to 25% of time)

F Frequent (26%-74% of time)

C Constant (75% or more of time)

Check All That Apply References