Homecare Services Coordinator Jobs

Are you looking for a career where you can use your results-driven expertise to fulfill your passion of making a difference in the lives of seniors? Do you love building and maintaining working relationships with others that improve their quality of life? If so, a Homecare Services Coordinator position with Comfort Keepers is for you!
Comfort Keepers is a leading provider of in-home senior care in the upstate of South Carolina and foothills of North Carolina. Our 17-year-old home care company based in Spartanburg, SC is seeking a Homecare Services Coordinator to join our team!
Homecare Services Coordinator Benefits

• Direct Deposit
• Competitive Hourly Pay
• Paid Time Off
• Medical, Dental & Vision Plans
• Paid Holidays
• 401K
• Referral Program

Position Summary
The Homecare Services Coordinator drives client care delivery and referral source satisfaction by monitoring customer satisfaction and quality of client care. The Homecare Services Coordinator maintains a professional and respectful work environment consistent with Comfort Keepers' expectations. The Homecare Services Coordinator directs caregiver schedules and follows up after caregivers are assigned to a client. This communication is for both new caregivers and existing caregivers, receiving new assignments.
Homecare Services Coordinator – Responsibilities

• Identifies and makes recommendations regarding any safety concerns of caregivers or clients  
• Follows all office communication and documentation protocols to ensure excellent service to clients, staff, potential clients, and inactive clients.  
• Coordinates care with Client Care Coordinator, family members, and other care providers.    
• May be responsible for processing caregiver payroll 
• Provides feedback to local leaders regarding caregiver performance and customer feedback.  
• Determines client recovery activities for deactivations, hospitalizations, hours reductions, and canceled hours.  Responsible for ensuring that clients value our services as outstanding.  
• Completes special projects as assigned.  
• Reviews daily care logs to ensure quality care is delivered.  Initiates care coordination process based on information gathered in the notes with the necessary parties and documents accordingly.   
• Responsible for updating the physical schedule within scheduling software and communicating the shift expectations to the assigned team.
• Proactively manages the ongoing client relationship for existing clients.  Uses independent judgement to accomplish problem resolution, increasing support for clients, and quality assurance. Anticipates client needs and advises families.   
• May be responsible for caregiver recruitment and executing effective recruitment strategies, as well as facilitate the onboarding of new caregiving staff.
• Answers potential client inquiries whether made via phone or web and qualifies them for home visits.  
• Assist with billing and accounts receivable 
• Manages new client assimilation process and ensures it is completed in specified time frame  
• May be required to participate in on-call rotation depending on the needs of the business. 

Qualifications

• Healthcare industry experience is a plus, but not required.
• A Bachelor’s Degree is a plus, but not required.
• Customer service-related experience a plus, but not required.
• High School diploma required.

Knowledge, Skills, Abilities

• Excellent telephone and communication skills are necessary. Must be a team player willing to share information and work cooperatively with other members of the management team and caregiving staff.
• Must be an independent thinker with the ability for flexibility and creativity in identifying and solving problems.
• Excellent organizational skills.
• Ability to maintain a high level of confidentiality.
• Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint. Will need to master additional software as well.
• Excellent interpersonal skills.
• Must possess above average human relations, customer service, problem solving, and organizational skills. Extreme attention to detail is essential.
• Positive and professional attitude.
• Strong relationship-building skills with people from diverse and varied backgrounds and education levels.

Join the Comfort Keepers family in Spartanburg, SC! Apply today!
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