H&M Retail Visual Merchandiser

Company Description

The key to building a great look is combining bold pieces.

The key to building a great company is combining bold people.

We take pride in our history of making fashion accessible to the everyone, and strive to build a more welcoming, inclusive and sustainable industry. Only through our great people and teams will we be able to change the future of fashion.

Together, we create that special kind of workplace where unique talents from all over the world come together to form dynamic teams, where we foster a culture of creativity, innovation, collaboration and growth.

At H&M, we welcome you to be yourself and challenge you to grow and make a difference.

You’ll take on new responsibilities from day one, learn skills for life, meet friends completely unlike you that make you feel at home, and start finding ways to make your big dreams come true.

Help us reimagine the future of an entire industry by making everyone look, feel and do good.

The dress code is simple: Be proud of where you came from & amazed by where you’ll go.

Be yourself & more at H&M.

At H&M, we welcome you to be yourself and challenge you to grow and make a difference.

You’ll take on new responsibilities from day one, learn skills for life, meet friends completely unlike you that make you feel at home, and start finding ways to make your big dreams come true. By living our Values daily and being your authentic self, you help us reimagine the future of an entire industry by making everyone look, feel and do good.

Be yourself & more at H&M.

About the Role: Working at the heart of a fast-pasted fashion business, a Visual Merchandiser will create an environment that inspires customers to explore their personal style. This role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values. You actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Merchandiser will meet the expectations of customers & colleagues at all times, as well as follow all H&M procedures & standards.

This position reports to our Store Visual Manager (based on volume) or the Store Manager.

Your Day to Day*:

Sales and Profit

The Visual Merchandiser will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Merchandiser will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on those joint decisions.

Fashion Knowledge

• Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards
• Ensure you are up to date with current fashion trends

Direct Customer Service

• Support the store to achieve an excellent customer experience.
• Ensure you meet customer expectations on direct service according to H&M standards.

Indirect Customer Service

• Create a clear red thread from windows to A-area with wearable buying suggestions.
• Launch and maintain all sales campaigns and activities on time and according to H&M standards.
• Follow up the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store.
• Ensure high-quality garment presentation every day together with the store team
• Maintain clear customer flow through fixture placement and navigation in line with H&M standards

Commercial Routines

• Adapt the store planning according to store needs and budget from the Commercial plan.
• Together with the Department Manager, you follow up on Store KPIs & initiate actions to reach store goals and budgets.
• Complete and act on the Best Brand portion of the Customer Experience Tool to maximize commercial opportunities.

Visual Store Operations Routines

• Keep the visual room organized and safe.
• Keep all Visual materials in the store current and share information with the team on seasonal changes.
• Complete all sales floor and window morning routines daily before the store is open
• Paint & maintain the windows as necessary.
• Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions
• Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset.

People and teams

The Visual Merchandiser will support the Store team to enhance customer and working experience in-store through coaching and development. Together with the Store Management team, the Visual Merchandiser will ensure that all legal requirements and H&M policies are fulfilled.

Training and Development

• Maintain overview, follow up, and give feedback while executing floor moves together with the store team.
• Evaluate & develop the visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial Handbook
• Identify future Visual Merchandiser talent for succession.

Communication and Legal Requirements

• Ensure that all communication in the windows and on the sales floor complies with local legislation.

Security

• Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store
• Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues, and customer safety at all times

Who You Are:

• A multi-tasker who enjoys working in a fast-paced environment with an eye for detail
• Must be able to work a flexible work schedule, including nights and weekends
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Must be able to work with hand and power-operated tools (Iron, Steamer, etc) and lift in order to execute display setups
• You have the ability to lift in excess of 20 pounds
• Ability to climb a ladder and use a step stool
• Passionate for customer service and helping people find their style
• May be required to travel to support other stores
• 1-2+ years of transferrable experience welcome
• Inclusive, positive, creative, and willing to learn on the job!

Why You’ll Love Working for H&M

• Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
• Did we mention our discount at H&M, &Other Stories, and COS?
• Endless growth & development opportunities
• Dress your personality. We encourage you to dress your personality all day, every day.

Job Status: Hourly, Non-Exempt

Compensation:

Hiring Range is $15.51 - $17.45 Hourly**

Benefits:

H&M believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work. We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Our Career site will have more details, click on Benefits at career.hm.com

EEOC Code: SLS

• H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
• This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.

Additional Information

All your information will be kept confidential according to EEO guidelines.