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Help Desk Technician Jobs

Company

GMR Marketing
Address , New Berlin, 53151, Wi
Employment type FULL_TIME
Salary
Expires 2023-07-26
Posted at 1 year ago
Job Description
External :
As our Level 2/3 Service Desk Technician, you will provide support to GMR’s employees by offering professional, courteous, and prompt technical support over the phone, email, chat, or in-person. Some of your primary responsibilities will be employee onboarding and offboarding tasks, updating user permissions and system groups, and periodic inventory review.

In this role, you will be a member of GMR’s Service Desk Team and reporting to our Service Desk Supervisor. The team is comprised of an outsourced level 1 call center, onsite level 2/3 technicians, and onsite network and application engineers. You will be to be exposed to a wide variety of technologies, and to work in a dynamic, team focused environment. Additionally, there are opportunities for career growth via participation in systems, server, and network management tasks.

ABOUT GMR MARKETING

We are the Experience Agency Making Unforgettable Stories Born of Humanity

NOT JUST EXPERIENTIAL. EXPERIENCE.
The lines have blurred. People live in the physical, digital, and social worlds all at once, and your brand experiences should do the same.

NOT JUST TELLING. MAKING.
The best stories are lived, not heard. Make an immersive world for people to explore so they can experience something they’ll never forget.

NOT JUST CONSUMERS. HUMANS.
It all starts with the human. If you want to make a lasting impact, look beyond the wallet to understand what motivates and inspires people.

REQUIRED SKILLS
  • Detail Orientation. You take pride in the quality of your work. You are thorough in your knowledge base documentation, asset record maintenance and other note-keeping.
  • Resourceful Troubleshooter and Dynamic Problem Solver. You will see a variety of technical issues related to computer systems, software, and hardware, so it will be important that you can creatively and confidently get to the root of problems. We’re looking for someone who is excited to utilize our current knowledge bases, but also to research new and innovative solutions.
  • Prioritization. You have experience working within ticketing systems to triage the severity of tickets in various queues. You’ll be able to determine the incident scopes and impact quickly and accurately.
  • System Knowledge. You have familiarity working within ticketing systems and Mac and/or Windows operating systems. Having experience with Active Directory and identity management systems will be a plus.
  • Customer Service. You are able to effectively communicate with end users to find solutions, while cultivating a positive experience.


OUR DEI MANIFESTO
We seek a diversity of backgrounds and perspectives so we can create memories that matter for everyone.
We strive for equity by meeting people where they are, eliminating barriers, and building on their unique talents so we can maximize everyone’s contribution. We seek to recognize, grow and unleash the perspective and possibility of each individual on our team.

Together, we’re on a powerful journey. Our guiding principles can be found here.