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Company | State Street |
Address | Boston, MA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services,Investment Banking,Investment Management |
Expires | 2023-08-18 |
Posted at | 9 months ago |
Who We Are Looking For
- Act as the escalation point for operational issues, providing technical expertise as needed
- Ensure cross training is completed across the functional team and provide specific SME training as required
- Track outstanding queries and issues; be detail oriented and prioritize effectively
- Account for the day-to-day management of team members and the maintenance of assigned activities, allocate and coordinate resources and handle personnel related issues
- Deliver key messages and communication effectively to ensure understanding and staff engagement
- Prepare and assist with internal reporting activities (risk/compliance, etc.)
- Produce KPIs for functional team and perform first level review
- Ensure queries are being managed in a timely and positive manner
- Supervision of all subordinate staff levels including Associate 1, Associate 2 and Senior Associates
- Exercise discretion and judgment with regard to matters of significance such as identifying and implementing process improvements and driving project work to achieve efficiencies
- Deliver the highest quality of client service and ensure appropriate KPIs are in place and understood
- Promote a collaborative environment across businesses and jurisdictions fostering change and innovation; always demonstrate a positive attitude to all instructed business related changes
- Assist with interviewing and hiring staff and make recommendations in relation to staff promotions and disciplinary issues
- Support the onboarding of new clients
- Ensure all activities are completed in line with internal standards and review as required; ensure appropriate policies and procedures are in place and adhered to by the functional team
- Create continuous improvement forums enabling teams and peer groups to identify and recommend opportunities
- Review and coordinate onboarding, conversion, and client change activities as needed and liaise between parties to ensure successful implementation and manage expectations
- Develop, engage and retain an industry leading workforce using all available resources
- Actively participate in local management forums
- Collaborate with appropriate teams globally to ensure consistent service delivery, client solutions and client satisfaction
- Individuals on the team and other internal/external teams as needed to resolve issues/discrepancies and ensure client satisfaction
- Local, regional or global working groups to advance and assist projects or committees as required
- Act in accordance with Risk Excellence and role model Ethical behavior and decision making as part of our Way Ahead foundation
- Share responsibility with:
- Ensure self and team anticipates, monitors, actively manages and reports all risk and compliance issues, breaches and suspicious activities
- Make effective recommendations to hire, discipline, control work, determine promotions, salary increases, bonuses and terminate employment
- Provide coaching and development opportunities to staff and responsible for completing and delivering PPRs on time
- Perform other duties as required
- Degree in Finance or Business-related area
- At least 3 years of middle office/operations experience preferred
- May be required to work onsite at a State Street location 2 times a week.
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