Heating Air Conditioning Technician

The HVAC Technician position is a key role at DNA Heating and Cooling. You are the “tip of the spear” when it comes to serving our customers. Your quality of service, friendly demeanor, attention to detail and professionalism go a long way in making [Company] a memorable company in the eyes of our clients.
The HVAC Technician represents the future leadership of DNA’s Operations Department. HVAC Techs who show a willingness to learn new things and effectively put them into practice have an excellent opportunity to pursue a greater role with DNA Heating and Cooling.
Summary of Responsibilities
HVAC Technician responsibilities include traveling to customers’ homes or businesses, talking with customers about their HVAC needs, identifying problems, performing maintenance and installations as needed, and prioritizing calls in coordination with Dispatch. In summary, you will work with customers to ensure their HVAC units run smoothly at all times and perform necessary installations and repairs.
Production
● Efficiently work with your apprentice, doing your part to ensure that all [Company] standard operating procedures are followed.
● Timely arrival and completion of all scheduled work each day.
● Ensure appropriate load-out of work vehicle(s) each day.
● Look for opportunities to increase daily revenue through simple up-sells and additional scheduled work (when ahead of schedule), in coordination with Dispatch
● Meet or exceed Company production targets each day
● Ensure that all of your personal work meets or exceeds [Company]’s quality standards.

Customer Relations
● Do your part to ensure that each customer is extremely pleased with the experience.
● Follow all standard operating procedures and customer service principles at all times.
● Conduct yourself in a professional and pleasant manner at all times.
Operations
● Do your part to make sure all tools and materials are loaded up and accounted for before leaving the shop or a jobsite.
● Maintain clear and frequent communication with Dispatch throughout the day
● Ensure that you follow all [Company] standard operating procedures to the letter

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Key Skills And Qualities
The HVAC Technician must display a number of key skills and qualities to be effective. This is a fast paced, sometimes hectic work assignment. Most importantly, the Service Technician must care for our customers in an exceptional way at all times, regardless of circumstances. An effective HVAC Technician will be able to smoothly carry out all [Company] standard operating procedures at all times while completing tasks in an efficient and productive manner.
Below are some key skills and qualities that the [Company] looks for in HVAC Technician candidates:
● Discuss HVAC options with clients in a confident and friendly manner
● On-site problem solving and troubleshooting, including conducting performance tests, diagnosing electrical/mechanical faults, and cleaning, adjusting, and repairing systems
● Comply with appliance standards and with Occupational Health and Safety Act regulations
● Ability to leverage an Apprentice’s activity to increase production and efficiency
● Timeliness and reliability
● Positive, friendly demeanor, even when faced with negativity or hostility
● Professional appearance and personal hygiene
● A desire to learn new things and make rapid advancement, not only with [Company],
but in life.
● Humility and teachability
● A love for serving others
Requirements
● Completion of an HVAC training program at a vocational school or apprenticeship OR proven work experience as an HVAC technician or similar role
● Current required state HVAC technician license (Check your state and local requirements and update accordingly)
● Certification through the Environmental Protection Agency to handle refrigerants required
● Valid driver’s license and ability to drive company vehicles
KPIs
Service Technicians will have their performance graded against Key Performance Indicators
● First Time Fix Rate %
● Average Revenue Per Service Call
● Average Revenue Per Day
● Average Upsell/Add On Revenue Per Day
● Customer Satisfaction Data