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Health Coach - Remote
Company | Sharecare |
Address | Knoxville, TN, United States |
Employment type | FULL_TIME |
Salary | |
Category | Wellness and Fitness Services |
Expires | 2023-08-17 |
Posted at | 10 months ago |
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- Coordinate delivery of services and care with other members of a multi-disciplinary care team, including nurses, pharmacists and external vendors.
- Participate in daily and monthly meetings for updates and to present findings and insight
- Engagement (inbound and outbound)- contacting eligible participants to inform them of the program offering and enroll them in the program
- Caseloads may be a 1:1 model or team based. This is determined by the business/client need.
- Note and track the members' progress and efficacy of program
- Participating in the following types of telephonic calls:
- Adhere to a schedule and caseload to support success and connectivity of member interaction.
- Coaching (inbound and outbound)- providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of life
- Support operational aspects of the assigned area to meet the organization's customer requirements, which can include multiple customers.
- Chase (outbound)- reaching out to members who are enrolled in coaching, but do not have a scheduled call
- Ability to learn to coach effectively using motivational interviewing
- Understand directions and communicate/respond to inquiries
- Flexibility to work any shift (typically an evening shift) or change shifts based on business needs. This also includes availability to work rotating Saturdays
- Effective interpersonal and communication skills required
- Enthusiastically inspires members to change behaviors and to see possibilities
- Ability to work independently and prioritize a moderate workload with minimal supervision
- Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time
- Adaptability to schedule changes on an as-need basis
- Ability to multitask with members and operationally with managers and support staff
- Hard-wired internet connection is necessary as WIFI is not permitted
- Bachelor's degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.)
- 1 -2 years of related experience required; experience in a customer service role preferred
- Knowledge ability to quickly learn information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired
- Experience with benchmarks and contact center metrics preferred, including adherence to schedule
- Proficiency in computer data entry and Microsoft Office
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