Health Center Manager 1 (Wa)_Health Center

Why Planned Parenthood?
Working at Planned Parenthood of the Great Northwest & the Hawaiian Islands, Indiana, & Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.
In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.
As an organization, we are focused on equity, diversity and inclusion. Specifically, we recognize that profound racism impacts the education, health and wellbeing of people in our communities, and we are actively working to address all forms of oppression. We believe our employees should reflect the diversity of the populations we serve, including racial and ethnic diversity. People of color are strongly urged to apply.
About this position:
Under the general supervision of the Area Services Director, provides supervision to staff, oversees the proper functioning of daily operations of the health center, responsible for operations of assigned facility, including budgetary and productivity goals, and monitors compliance with health center productivity and budgetary goals, and incorporates those functions into the overall operations of the agency.
Supervises, trains, coaches, evaluates and hires health center staff. Provides direct patient care; monitors quality of care and services; provides input and recommendations for planning of changes in procedures, protocols, and services; maintains efficient health center flow; maintains staff schedules; develops appointment schedules; monitors and adjusts appointment schedules for efficient health center flow and failed health center rates.
Provides community outreach and networks with community agencies to increase PPGNHI visibility and educate about PPGNHI services, and contributes to the team effort of the agency, thereby ensuring quality care and services for clients.
Location: University District, Seattle, WA
Estimated starting hourly rate: $35.49 - $59.14 DOE
Compensation: PPGNHAIK's compensation philosophy is based on equity and transparency. Starting offers are determined by both the candidate's directly applicable experience and internal equity within the pay grade. The pay range is $27 to $53, paid (annually or hourly). Pay is also determined by geographic location.
What you’ll be doing:

• Ensures that staff are kept informed of procedure and policy changes and other vital information regarding services or activities agency-wide.
• Maintains positive and productive health center staff results by monitoring, coaching, counseling, and disciplining employees, and appraising job results.
• Maintains efficient health center flow by planning and implementing patient staff scheduling that minimizes patient wait times.
• Attends meetings and trainings required to keep up to date regarding agency and disseminates information to staff.
• Facilitates health center operations by problem solving with staff, Area Services Director, Director (or Assistant) of Clinician Services, and any and all departments within administration that provide support to
• Ensures completion of all weekly, monthly, and quarterly health center reports.
• Maintains efficient, patient-centered health center services by organizing office operations and procedures; prepares payroll; evaluates and recommends system improvements; implements and ensures staff compliance with changes in procedures, protocols, and services; review and approves supply requisitions; assigns and monitors front and back office functions.
• Ensures that staff understands and complies with agency policies and protocols.
• Monitors quality of care and services provided by staff by following QI guidelines for audits of follow-up, chart audits, and completion of laboratory compliance reports.
• Achieves financial objectives by scheduling expenditures, analyzing variances, and initiating corrective action.
• Monitors and audits OSHA/WISHA standards ensuring compliance by all staff.
• As a member of the Health Center Manager team, works closely and cooperatively with other agency departments, including the Clinical Services Leadership Team.
• Clinical Services operations. Provides patient care, as needed.
• Serves as a resource to staff on personnel and health center operation matters; must be knowledgeable and compliant with union contract.
• Cashes out health center receipts, prepares bank deposits, and monitors and reconciles petty cash.
• Oversees and maintains the professional appearance and proper functioning of the site facilities.
• Monitors/audits follow up file monthly, reporting as per protocol.
• Completes operational requirements by developing patient and staff schedules; following up on work results.
• Maintains positive staff morale and is customer focused to both internal and external customers. Plans and facilitates staff meetings with feedback from the clinician team.
• Maintains health center staff by recruiting, selecting, orienting, and training staff; selection of licensed medical staff done in coordination with the Director (or Assistant) Director of Clinician Services.
• Monitors and evaluates staff job performance and initiates disciplinary action as needed, in consultation with Human Resources. Monitors and evaluates licensed staff (RN, PA, NP) in conjunction with the Director of Clinician Services or the Assistant Director of Clinician Services.

We’ll trust you to:

• Support and act in accordance with the PPGNHAIK customer service standards.
• Take action to support the affiliate’s commitment to equity, diversity, and inclusion.
• Demonstrate and maintain a high degree of professionalism.
• Adhere to the Planned Parenthood code of conduct and all policies, procedures, and protocols.
• Value continuous learning and seek ongoing training and development.

You’ll need to have:

• Experience: 3 years of supervisory or management training and experience required or equivalent based on increase in position responsibilities and leadership experience.
• Education: BA/BS in related field preferred.
• Proof of up-to-date COVID-19 Vaccination is required for employment with PPGNHAIK.
• Proficiency in Microsoft Office Suite.
• Patient Data software and EMR experience preferred.

Next Steps:
Please click apply now below to submit an application and resume. Once your information has been reviewed by our recruitment team, we will reach out by telephone and email to schedule an interview for all qualified applicants. Please continue to check your spam folder for all email communications that may come from our organization.
Perks
As part of our total rewards package, we offer meaningful work, generous time off and benefits, promotional opportunities, and competitive compensation. Our attractive benefits package includes medical, dental and vision coverage for you and eligible dependents, life insurance, short- and long-term disability coverage, as well as a retirement plan with matching contributions by employer. We also provide transportation benefits at eligible locations. For additional information regarding compensation, pay scales, or total rewards, please reach out to [email protected].
Equal opportunity employment
PPGNHI is an equal-opportunity employer and seeks to recruit persons of diverse backgrounds - and to support their retention and advancement within the organization. We are committed to fostering a workplace culture inclusive of people with respect to their race, ethnicity, national origin, gender/gender identity, sexual orientation, socio-economic status, veteran status, marital status, age, disabilities, political affiliation, religious beliefs, or any other characteristic.