Guest Services Staff Jobs

Who We Are Looking For

Are you an exceptional communicator? Are you great at multi-tasking? Are you someone who goes above and beyond? Are you passionate about helping others and providing amazing customer service? If this is you, then you may be just the person we are looking for!

We are looking for individuals that can work afternoon/evenings (1:00PM-10:00PM) and weekends.

We are searching for a unique individual to be a part of our Guest Service Team. You will be the first and last impression for our members and guests at the Derby Recreation Commission. This position will embrace the DRC Vision to, “Inspire the highest quality of life through exceptional experiences.” As a Guest Service Representative, you will join a team that is dedicated to positively impacting the community through serving others.

What Winning Looks Like As a GSR

• Quickly and efficiently navigate the software to complete a transaction
• Always provide a clean, neat and well-maintained facility
• Accurately input pertinent customer information and conduct all business duties required
• Conflict management and problem-solving skills, respond to issues or concerns to the customers’ satisfaction
• Treat every opportunity as a learning opportunity
• The knowledge to inform customers of accurate programming, facilities, and membership details
• Ensure the safety of our guests
• Be teachable and interested
• A self-motivated individual, able to work independently and within a team
• Provide a positive interaction with customers, face to face and on the phone
• Accept your role and maximize it
• Attitude of humility and put others before yourself
• Clarity in decision making regarding policies and procedures
• Point customers to the correct resources for their needs

Skills Needed To Win As a GSR

• Exemplary communication skills – both written and oral
• Reliable and flexible
• Follow up skills and email management to stay informed, aligned and connected with our GS Team.
• Proficient computer skills, including data entry, website navigation and other software.
• Outstanding customer service skills
• Excellent “people skills”, listen twice as much as you talk
• Organized and detail oriented

Essential Job Requirements

• Need to have the ability to see, hear, and move about. Must possess an audible voice for communication and ability to lift light equipment.
• Must possess current CPR and First Aid Certification within 60 days of employment and be able to perform CPR and First Aid as needed
• Ability to work evenings, weekends, and some holidays
• High school diploma preferred
• Must pass a criminal background check
• Some experience in customer service preferred
• Must be at least 18 years of age and have a valid driver’s license