Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Guest Services Supervisor-Part Time
Recruited by ASM Global 1 year ago Address Tulsa, OK, United States

Guest Services Associate Jobs

Company

Woodward PA
Address , Woodward, 16882
Employment type
Salary
Expires 2023-09-10
Posted at 9 months ago
Job Description
Woodward PA is a world-class destination, for both aspiring youth and professional athletes, with camps and programs that inspire and mentor kids through skateboarding, scooter, BMX, parkour and more. For over fifty years, Woodward's positive movement in youth culture has given kids greater self-confidence as they advance in athletics, build personal character, and become part of the action sports family. If this sounds like the kind of place you'd like to work and play, we'd love to hear from you!
As the Guest Services Associate, responsibilities include; providing outstanding service to our guests at all times through variety of communication pathways. Within this role there are varying degrees of processes in which must be understood and prioritized in order to successfully achieve the daily operations of this department. This role is critical to achieving in an unparalleled experience for staff and guests alike.
What's in it for you?
  • Enough free time to enjoy the Woodward lifestyle.
  • Retail Discounts on Apparel and Equipment
  • Full access to our world class facility and grounds
  • Reciprocal Privileges at most POWDR Resorts
  • Competitive Wages
  • A work culture based on fun and progression.
  • On-Site Housing, Meals, and Recreation Activity
BASIC SCHEDULE/REQUIREMENTS:
  • Preferred 12-week commitment within Summer camp season
  • Provide work related references upon request
  • Physical Capabilities: bend, twist, push, pull, stand, lift 25lbs.
  • Must be comfortable working in an outdoor all-season environment.
  • Shoulder season events assigned by Guest Services Supervisor
  • On-site work attendance at Woodward PA
    • Pre-Camp
    • Summer Camp Season (June 4th - August 26th)
      • Preferred 12-week commitment within Summer camp season
    • Post Camp
      • Shoulder season events assigned by Guest Services Supervisor
  • As a requirement of this position, pre-hire criminal history clearances are collected from the Pennsylvania State Police (PATCH) system, child abuse clearances are obtained through the Department of Public Welfare, and federal history is taken through FBI fingerprint screening.
  • Ability to work weekends, holidays, evenings:
    • On-site work attendance at Woodward PA
      • Pre-Camp
      • Summer Camp Season (June 4th - August 26th)
        • Preferred 12-week commitment within Summer camp season
      • Post Camp
        • Shoulder season events assigned by Guest Services Supervisor
  • Dedicated to being prompt and timely
  • Food: Up to 3 meals per working day are provided as part of employment.
  • Post Camp
    • Shoulder season events assigned by Guest Services Supervisor
  • Summer Camp Season (June 4th - August 26th)
    • Preferred 12-week commitment within Summer camp season
  • Adhere to all workplace safety practices, expectations, and guidelines
  • Pre-Camp
Follow the Fun!
Website: woodwardpa.com
Facebook: Woodward Camp Facebook
Instagram: @woodwardcamp
Youtube: Camp Show
Requirements:
ESSENTIAL DUTIES/RESPONSIBLITIES:
  • Communicating with our guests while on the phone and/or emails
  • Manipulate registrations as needed
  • Scholarship Program (Giving Back)
    • Manage resource tools and responses partnered with supervisor.
  • Provide an overview of the registration status items.
  • Other duties as assigned
  • Account management such as merging duplicate accounts as directed.
  • Sales
    • Communicating with our guests while on the phone and/or emails
  • Manage resource tools and responses partnered with supervisor.
  • Monitor email accounts as an employee and/or other departments as assigned.
  • Review reporting and communicate to parents regarding prior to arrival requirements.
  • Guests Services (Camp Office)
    • Administer phone support with compassion and a SMILE.
    • Monitor email accounts as an employee and/or other departments as assigned.
    • Provide an overview of the registration status items.
    • Assist campers with permanent and/or temporary arrivals/departures.
    • Provide direction and communication with compassion to guests with challenges.
  • Facilities and Equipment (Innovating Environment)
    • Maintain a professional and clean appearance of the camp office
    • Monitor front gate security surveillance to uphold a safe environment.
  • Provide direction and communication with compassion to guests with challenges.
  • Registration (CircuiTree - Camp Registration Management System)
    • Manipulate registrations as needed
    • Review reporting and communicate to parents regarding prior to arrival requirements.
    • Transfer registrations as directed.
    • Account management such as merging duplicate accounts as directed.
  • Administer phone support with compassion and a SMILE.
  • Assist campers with permanent and/or temporary arrivals/departures.
  • Monitor front gate security surveillance to uphold a safe environment.
  • Maintain a professional and clean appearance of the camp office
  • Transfer registrations as directed.
PERSONAL ATTRIBUTES:
  • Ability to develop strong relationships with diverse groups of people.
  • Comfortable handling confidential information.
  • Ability to work in a fast-paced environment with moderate supervision
  • Be punctual and prepared to greet and serve guests in a cordial, professional manner
  • Ability to remain calm under pressure and meet deadlines.
  • Exhibits initiative, responsibility and accountability.
  • Well-spoken and articulate over the phone, through written contact and in person.
PREFERRED EXPERIENCE/SPECIAL SKILLS:
  • Ability to project manage and prioritize multiple tasks at the same time
  • Strong interpersonal skills and attention to detail.
  • Microsoft Office software
  • Customer service experience
  • General office equipment
  • High school degree or equivalent preferred
  • Darkness to Light Certification
  • Experience
    • High school degree or equivalent preferred
    • Microsoft Office software
    • Customer service experience
    • General office equipment
  • Health and Safety Certifications
    • Darkness to Light Certification
    • Pennsylvania Mandated Reporter Certification
    • NFHS Student Mental Health & Suicide Prevention Certification
  • Working knowledge of Microsoft Suite,
  • Pennsylvania Mandated Reporter Certification
  • NFHS Student Mental Health & Suicide Prevention Certification
  • Proven ability to collaborate well across functions and departments