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Guest Service Desk Clerk
Company | Festival Foods |
Address | Baraboo, WI, United States |
Employment type | PART_TIME |
Salary | |
Category | Retail Groceries |
Expires | 2023-06-01 |
Posted at | 1 year ago |
Job Title Guest Services Clerk
- Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers
- Adopts the guidelines established by Festival to resolve the complaints from guest
- Directs unresolved issues and requests to the appropriate designated resource
- Contributes to the maintenance and development of standards, procedures and policies regarding guest service Support and execute superior guest service
- Provides guests with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity
- Responds to guest inquiries regarding offers, promotions, and events
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
- Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met
- Performs guest verifications, processing orders, applications, forms, and requests
- Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly
- Hands additional service, including but not limited to DMV, Lottery, Rug Doctor, and ticket sales
- Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
- Performs other duties as assigned
- Records details of comments, inquiries, complaints, and actions taken
- Ability to process information/merchandise through register system
- Ability to deal with multiple projects simultaneously
- Ability to read, count, and write accurately
- Knowledge of wide range of goods and services of Festival
- Strong communication, interpersonal, and guest service skills
- Ability to communicate with associates and guests
- Ability to operate all equipment necessary to perform the job
- Should have sound practical judgment of priorities
- Interest in helping and working with guests
- Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days
- Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
- The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
- Ability to work varied hours/days, including nights, weekends, and holidays, as needed
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