Guest Room Attendant (Gra), Housekeeping

The Nitty-Gritty:

This role will work closely with Assistant Housekeeper/ Assistant Executive Housekeeper to:

• Report all safety hazards or maintenance deficiencies for proper handling
• Performs all duties in a quiet and orderly manner
• Maintain proper documentation of all duties accomplished during a working shift, as directed
• Able to take direction or instruction from supervisor/other duties as assigned
• Must be physically present at work, in assigned workstation, in order to perform all
• Ability to utilize an electronic device to receive and complete requests and effectively communicate with Housekeeping
• Meet quality cleaning standards
• Abide by all security measures
• Complete required credits per productivity standards
• Required to utilize HOTSOS program for all requests coded within the program
• Greet all guests throughout shift with the proper salutation and pleasant expression
• Ability maintain guest safety through reporting, anything that is suspicious, personal and guest safety, injuries and reporting
• Equipment - properly and safely use all equipment; report all safety issues when necessary; including carts, vacuums, Swiffer's, etc.

What qualities are we looking for?

• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
• Great team player with the ability create excellent working relationships across the group. Collaborative approach with all departments
• Able to change direction and work on multiple project aspects at once
• Creativity and innovation are essential!
• Enthusiastic, passionate, able to enthuse and motivate others
• Ability to anticipate needs and over deliver wherever possible
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service
• Ability to think outside the box and approach all issues with a completely fresh approach

• Quality - standards, Efficiency and maintain productivity measures
• Inspect and maintain areas for which responsible
• Lift and move up to 50 pounds of supplies move x amount of cart
• Use the equipment associated with the position, including but not limited to vacuum, cleaning supplies, and safety equipment
• Physical in nature and requires complete physical mobility in order to effectively and efficiently move around work area
• Use all PPE as designed and required for each area assigned
• Operate in a working environment that is subject to varying levels of noise. Incumbents are at times subjected to hazards such as chemicals; proper safety precautions are followed
• Communicate with hotel guests, e.g., announcing arrival at door, and comprehending special requests from guests
• Minimally communicate and understand, in English, matters of mutual concern such as directions, hazards, or questions
• Clean as directed at an acceptable performance rate
• Effectively and efficiently move around work area

Recommended nice-to-have

• Have at least 6 months of customer service or guest experience
• Have at least 6 months of previous experience as a guest room attendant in a resort or similar setting
• Understanding of PPE and cleaning chemicals

Valuable Traits

• Proactive
• Passionate, optimistic, and energetic about working with financial systems, technology or both
• 50% logical / 50% creative
• Tenacious and self-motivated
• Embody "good attitude."
• Evoke inspiration in those around you and encourage them to create their best work.
• Adaptive, Flexible!
• Appreciate constructive feedback, as well as graciously providing the same
• Results oriented
• Unwavering integrity and endless work ethic.
• Enjoy working with a team and alone as the situation dictates.
• Enjoy process improvement

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*