Google Sales Associate (Full Time)

Mosaic is the leading North American integrated marketing and sales agency, specializing sales, training, experiential, and digital & virtual solutions. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamic of empowered consumers, leveraging new technologies and approaches. Together as a team we deliver for those results to our clients every day. Mosaic is not about standing out from the crowd - we lead it!

The Full-time Google Sales Associate will be expected to have a deep knowledge of the brands products and services in order to effectively empower the consumer using device and product discovery. They will be goal-driven and create a radically helpful consumer experience that promotes excitement around the brands ownership, by being the experts of the brands devices, software, and third party products and services in the brands Better Together ecosystem.

Essential Functions of this Position:

• Evangelize the brands products and services.
• Expected to drive a memorable and interactive consumer experience by promoting the newest brands mobile devices, phones, tablets, wearables and other electronics or products
• Maintain knowledge of all the brands products in order to be a subject matter expert onsite – complete required training on current and upcoming products
• Stay up to date on the brand and competitive technology, integrating it whenever possible to earn our customers’ trust
• Energetic and enthusiastic attitude and friendly, positive interpersonal communication skills
• Ability to troubleshoot and resolve issues with consumer device software, features and functionality, with appropriate needs-assessment, listening skills and patience.
• Ensure all designated KPIs are met or exceeded, including product training requirements
• Proven ability to work independently and in a team environment
• Guide consumers of varying experience levels to try out the brands devices and technology products in ways that engage and entertain them personally
• Contribute to culture, bringing the space to life with vibrancy by having a charisma, passion, and hobby or skill that helps consumers experience the The brands center of excellence
• Build trust and authentic relationships with customers.
• Responsible for maintaining visual and inventory integrity of store displays.
• Ability to work 40 hours per week (for FT) or more. Flexible to work any day of the week on a two-week rotating schedule. Occasionally work additional hours beyond normal schedule during peak workload demands.
• Passionately engage consumers by showcasing key features and benefits, selling products, assisting with devices, products, and troubleshooting issues
• Work closely with all the brands and agency management, as well as peers within the space, to build and maintain strong relationships, while providing the absolute best consumer experience
• Ability to setup consumers' device based on their individual usage needs and interests
• Be an expert in payment solutions and product onboarding including device switching.
• Ability to understand and define the consumer specific needs and interests
• Maintain working knowledge of policies and procedures to ensure presentation standards are upheld and company assets protected
• Exhibit professional behaviors in daily interactions with consumers, peers, and management
• Lead the way in delivering a transformational experiences by helping consumers discover how the brands products can enrich their lives, recommending product and service solutions to fit their personal, work, and school needs
• Listen, acknowledge, and provide product solutions attributed to customer personal needs.
• High School diploma or equivalent plus 2+ years of retail experience
• Handle multiple consumers and tasks while maintaining composure and courteous customer service
• Display effective communication and presentation skills, for one-on-one or group interactions, with an ability to capture attention of an audience
• Friendly and helpful, engaging in casual conversation with the consumer
• Lead engaging Community education programming and workshops.
• Educate visitors on features, functionality, and technical aspects of products.
• Serve as the brands advocate, building brand awareness and presence through consumer interactions at events ranging in scale
• Meet and greet customers at entrance, listen to needs/interests and direct them appropriately
• Other duties as assigned
• Ability to promote excitement around the brands ownership, building consumer loyalty
• Ability to demonstrate effective decision-making skills, the ability to reason and take action in resolving problems while exhibiting professional sound judgment
• Participate in an environment of collaboration and support through personal accountability and effective communication with supervisors and peers.
• Assist (but don’t push) consumers to sign up for and fully utilize the brands products, with each interaction providing a personal moment of delight

Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Paid Time Off and Company Paid Holidays
• Health Reimbursement Account
• Tuition Assistance Plan
• Medical, Dental, Vision, and Telehealth
• Basic Life Insurance and AD&D
• Employee Discount Program
• Legal Insurance
• Employee Assistance Program
• Short Term and Long Term Disability
• 401(k) match
• Pet Insurance
• Flexible Spending Account
• Voluntary Life Insurance

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Mosaic North America is an Equal Opportunity Employer

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

To Apply: please send resumes to: [email protected]

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Company

Acosta US Marketing

Primary Location

US-NY-Brooklyn

Work Locations

Brooklyn NY

Job

Field - Marketing

Schedule

Full-time

Job Type

Standard

Shift

Day Job

Job Posting

Jun 6, 2023, 3:53:03 PM

Min Pay

19