Global Security Operations, Gsoc Manager

Electronic Arts

Global Security Operations Center - Manager

Scope of the role:

The Global Security Operation Center (GSOC) Manager manages the development, oversight, and execution of strategic programs and initiatives for EA’s GSOC function. This role requires a unique combination of physical security/safety/risk-based Intelligence operational and logistical expertise coupled with deep program management and strategic initiatives development experience. The GSOC Manager drives strategic planning and implementation of GSOC procedures and develops process workflows and guidelines throughout the group to standardize the business process for the team. Additionally, the GSOC Manager oversees all programs associated with the GSOC located in multiple global locations, along with their compliance policies and procedures.

Key Accountabilities

• Act as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, procedures and systems
• Leverage internal case management system to ensure proper staffing deployment
• Manage end-to-end GSOC services and facilitate the strategic direction of the GSOC collective program procedures and workflows
• Generate and analyze data to ensure regulatory and contractual compliance.
• Build relationships with business leaders and internal and external partners
• Explore and adopt changing technology in preparedness for and to accommodate evolving organizational needs.
• Create detailed descriptions of user needs and translate into functional requirements.
• Ensure that support staffing meets site-specific needs, while applying a “value-based” approach
• Manages and maintains cross-functional partnerships with key stakeholders
• All other duties, as assigned.
• Budget/results accountability for assigned projects, programs and initiatives
• Develop measurable key performance indicators (KPIs) and deliver status reports, business metrics, and business plans.
• Facilitate problem definition and analysis.
• Track and maintain compliance records.
• Conduct business case analysis and effectively facilitate planning goals.
• Provide guidance for the team by ensuring goals and objectives are met.
• Collaborate with other service functions (IT, HR, Finance, Legal)
• Develop, implement, and revise governance and compliance policies and procedures and its related activities within the GSOC team.

Leadership Skills Required

• Build relationships with Executive Staff, business leaders and internal and external partners.
• Leadership and performance management across the globe in an in-person and virtual environment
• Must have 100% credibility, objectivity and respect across all parts of the business.
• Ability to collaborate with other service functions (IT, HR, Finance, Legal)

Professional Expertise/ Knowledge

• Knowledge of 24/7 security monitoring processes, and applications to include Access Control and CCTV systems administration, use, and deployment
• Solid decision-making and judgment
• Electronic Case Management applications
• AI data and analytics software experience
• Global travel risk and mass notifications systems
• Strategic planning and program management in the global security domain
• Industry best practices and metrics defining operational performance
• Leading teams and performance management in a global environment across varied cultures
• Excellent organizational and presentation skills
• Knowledge of current security technology and emerging trends.
• Knowledge of cost estimating and fiscal management
• Security operations center management

Experience

• Experience in program management / strategic planning & initiatives
• Former corporate security/law enforcement experience is highly desired or applicable educational experience
• 3-5 years in a similar role leading a Security Operations Center within a multi-national corporate security or general operations team

Education

• ASIS affiliation preferred
• Bachelor of Science Degree or combination of requisite experience and education