Global Security Operations Center Operator

Overview

Allied Universal®, North Americaas leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!

Allied Universal® is hiring a Global Security Operations Center Operator. Global Security Operations Center (GSOC) Operators are responsible for Physical Security, Life Safety, Alarm Monitoring, Global Threat Management, Video Monitoring and Incident Management for client data centers and global offices. In addition to routine physical security and life safety tasks such as foot patrols, evacuations, and ID checks, the GSOC Operator will monitor multiple computer screens and implement a variety of tools ranging from access control and alarm monitoring systems to business intelligence sources, open-source media, and other in-house security tools. The Operator is required to detect, analyze, and alert on incidents which may impact the clientas people, products, property, or brand image.

Hourly pay rate: $21. 00

Access Control/ Badge Experience

Alarm Panel Experience

Comfortable Dealing with Transient and Inebriated Population

Comfortable Using Computer or Tablet

Work Indoors

RESPONSIBILITIES:

• Respond to calls for security assistance from employees worldwide
• Serve as a communication hub for clientas employees
• Detect, analyze, and respond to incidents in a calm and orderly manner
• Monitor and assess local and global security events and communicate impact to client
• Monitor and investigate access control and CCTV system alarms and respond appropriately
• Monitor functionality of all global security hardware, platforms and applications and alert system administrators of system interruptions
• Monitor social media via open source and paid subscriptions for potential risks to client sites
• Implement site specific policies and procedures for safety, security, and emergency response, including after action reporting
• Sending emergency mass notifications to employees in the event of a crisis, using a mass communication system
• Monitor employee travel security through open-source media and paid monitoring services; as needed, alert employees or management to incidents that may impact travelers
• Provide support and participate in crisis mitigation and after-action reporting.

QUALIFICATIONS:

• Experience in Access Control Systems to include access badge modification. (i.e., issuing badges, changing access levels, enrolling and encoding biometrics, PINs and creating proper system notes)
• High School diploma or equivalent
• Experience in Cisco Emergency Responder (CER) Emergency Call Alert systems
• Proficiency in Microsoft Office Suite. (i.e., Outlook, Excel, Word, PowerPoint)
• Experience in operating CCTV and the use of PTZ, IR and stationary camera systems
• Minimum of six (6) months of Data Center security and/or Security Operations Center experience
• Excellent communication skills (oral and written) with ability to influence without authority
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Ability to assess risks in ambiguous and complex situations
• Excellent analytical and problem-solving skills
• Experience in using and operating handheld radio systems

PREFERRED QUALIFICATIONS:

• College degree in Criminal Justice, Intelligence, or related field of study

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.
• Enrollment in our companyas 401(k)plan, subject to eligibility requirements

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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