Global Lead - Order Management

We are seeking a dynamic order and contract management professional who has proven success leading and planning the order management operations for a fast-paced, global organization with a broad offering portfolio. As 3D Systems is a federal contractor, we are looking for someone who is experienced in working in a regulated environment. This position requires a strong leader with the ability to prioritize, plan and direct the function as well as ensure the customer experience is a prime focus. Know how of processes and requirements related to compliance, public company procedures and international principals are critical to the success of this individual and the global team.
If you are an accomplished order management champion who thrives in a highly innovative, emergent technology environment where you have the opportunity to form, own and execute on order management deliverables, this is the position for you.

• Lead contract management and monitoring to ensure compliance with commercial and US government regulations, including Federal Acquisition Regulations (FARs) and the Defense Feral Acquisition Regulation Supplement (DFARs)
• Provide strategic direction for OM department, including monitoring performance metrics, implementing new tools and technology, and ensuring department can meet changing business requirements.
• Monitor customer experience from order entry to product delivery. Providing analysis and timely reports on customer experience, account activity, sales orders, and KPI performance (use of Excel and PowerBI) .
• Oversee all global customer order management processes with a focus on delivering superior customer focused approach while meeting internal and external customer requirements and company deadlines.
• Adhere to ISO 13485, HIPAA Regulations, and the Quality Management System’s standard operating procedures and work instructions.
• Support SOX compliance requirements as needed as well as define/redefine controls and processes for best practices.
• Collaborate with fellow leaders in operations, finance, IT, and internal audit to meet business objectives and develop ongoing enhancements to existing practices.
• Develop and maintain contract management processes, procedures, and internal controls to ensure compliant and efficient administration of contracts
• Develop and foster a collaborative, success-oriented team environment where team members are empowered and accountable. Accountable for innovation within the customer care technology and analytics domain.

Must be based in the Greater Charlotte Area.
Education & Experience

• 10+ years previous leadership experience
• Bachelor’s degree

Knowledge , Skills & Abilities

• Requires U.S. citizenship
• Well-organized, with strong problem-solving skills and great attention to detail
• Previous experience in order management in international environment, with in depth working knowledge of Order and Contract processes & procedures. Invoices
• Strong Interpersonal skills, including excellent verbal and written communication skill (with experience of presenting at C-Suite level).
• Excellent problem-solving ability supported through independent analysis and sounds decision making skills
• Able to prioritize and manage multiple responsibilities and competing priorities along with managing ambiguity.
• Experience of leading teams globally is desired.
• Strong project management working approach, with solid management skills to create trackable metrics.
• Good understanding of how all organizational departments function, together with special competence in the particular areas of Sales, Order Management and Supply Chain
• Ability and desire to roll up their sleeves, get down to granular details at the independent contributor level, hold colleagues accountable, and accomplish any/all presented tasks to time and standard
• Experience implementing new order management processes and systems (Oracle, SF or other)

3D Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, ethnicity, religion, sex, age, sexual orientation, genetic information, marital status, gender identity or national origin or because he or she is an individual with a disability or a disable veteran, Armed Forces service medal veteran (referred to collectively as "protected veterans"). The Company also provides applicants with equal employment opportunities without regard to pregnancy, childbirth, medical needs arising from pregnancy or childbirth, and related medical conditions including, but not limited to, lactation.
Primary Location
US-SC-Rock Hill
Work Locations
USA-SC-Rock Hill-Corporate
Job Level
Manager with Direct Reports
Travel
Yes, 10 % of the Time
Type of Position
Employee
Job Posting
Apr 26, 2023, 11:46:33 AM