Genetic Counselor Assistant - Genomic Testing Lab - Full Time, Days (8Hrs)

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.
A Brief Overview
The Genetic Counselor Assistant (GCA) supports the genetic counselors and other team members in both project work and clinical workflows. He/she contributes to the management of diverse aspects of the service/program, including facilitation of genetic laboratory testing, the coordination of care for patients, optimization of workflows, and working collaboratively with the team to create a patient-centered and administratively effective environment. The GCA works with the administrative, clinical, and management teams to support operations, project work, and customer service. S/he provides support to all functions of the team. The GCA is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize, and facilitate complex transactions in the course of his/her daily activities.
Locations
Stanford Health Care
What you will do

• Coordinate and communicate with clinical teams, patients and relatives. For example, as needed, assist in appointment coordination, referrals and/or scheduling, call patients for intakes and pedigrees ahead of clinic visit, assist with obtaining or scanning medical records, monitor and respond to patient phone line/emails or similar.
• Assist with optimization of clinic and operational workflows and metric tracking.
• Working collaboratively with the team to create a patient-centered and administratively effective environment.
• Manage clinic/genetic testing supplies including genetic testing kits, requisitions forms, other clinical forms.
• Serve as a liaison with genetic testing laboratories regarding genetic test orders, results, authorizations, records, sample shipping; fill out requisitions
• Assist with accessioning or coordinating patient samples in the laboratory.
• Assist genetic counselors in drafting and/or dissemination of post-counseling documentation to patients and clinicians, such as patient family letters or letters of medical necessity.
• Maintain clinical databases.
• Organization of peer-to-peer reviews to appeal insurance denials.
• Genetic/genomic literature searches.
• Assist in the collection of variant information data, coverage metrics or other relevant data to support genetic test interpretation and/or report writing.
• Participate in project activities and process improvement efforts, participate in relevant team meetings, organize project meetings and agendas.
• Assist with collection and management of family history information; input pedigrees into Progeny.

Education Qualifications

• Bachelor’s degree or ongoing course work in biological/health science, preferably with focus on genetics from an accredited college or university.

Experience Qualifications

• Experience as a research coordinator or assistant.
• Preferred Qualifications:
• Experience in Genetics and able to demonstrate knowledge of genetic terminology and concepts.
• Experience in customer service.
• Experience working with customers or the public on the phone.
• Excellent organizational, interpersonal, and communication (both verbal and written) skills.
• Experience with EPIC electronic medical record application.
• Strong computer skills and experience with Microsoft Office software, including Word, Excel, and PowerPoint.

Required Knowledge, Skills and Abilities

• Ability to solve problems and identify solutions.
• Moderate to advanced computer skills required.
• Demonstrated strong interpersonal skills, including communicating clearly and sensitively with patients, families, referring clinicians, and research colleagues.
• Ability to adapt to an ever-changing, fast-paced environment.
• Strong organizational skills.
• Ability to speak and write effectively at a level appropriate for the job demonstrating culturally competent and age-specific communication.
• Ability to apply C-I-CARE philosophies and demonstrate customer service skills in interactions with all patients, families, and staff, including during high volume times and stressful interactions.
• Ability to maintain confidentiality of sensitive information, e.g. protected health information (PHI).
• Ability to analyze information and situations, prioritize tasks, develop solutions and make recommendations.
• Ability to use good judgment and work independently, and in a team setting.

Licenses and Certifications

• None

These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $34.80 - $39.20 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.