General Manager - Xponential Fitness

General Manager
General Managers are responsible for meeting studio sales goals, membership renewals and ancillary service goals by pre-planning with strategic new customer outreach, in-club leads (first time riders) and securing member referrals. Under the management of a Franchise Owner and with the support of a Experience team, General Managers must exemplify leadership qualities in all areas of the business. General Managers must have the ability to build lasting relationships with prospective and current members in order build a strong ambassadorship and retain members. The General Manager is rooted in hospitality and upholds our Mission of fueling energetic communal experience.
Requirement:

• Ability to excel in a fast changing, diverse environment.
• Proficiency with computers and Studio software.
• Solid writing and grammar skills.
• Ability to recognize areas of improvement and make changes using good judgment.
• Confident in generating personal sales and training Sales Reps in sales.
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• 2+ years of retail/service sales or fitness sales experience.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• An affinity and passion for fitness.
• Ability to work harmoniously with co-workers, clients and the general public.
• Ability to manage and drive 2 revenue streams: memberships and retail.
• Professional, punctual, reliable and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.

Duties:

• Maintain cleanliness and organization of the Studio
• Build rapport and lasting relationships all members
• Conduct pre-planning on a monthly/quarterly basis to ensure financial targets are met
• Operations
• Hire and train new Team Members
• Financial Performance
• Team
• Lead Management
• Manage schedule
• Following the LASER process in order to convert Leads to Members
• Handle all Rider concerns with a solutions-focused attitude in a timely manner
• Retain existing members and engage with them in a way that generates referrals
• Lead Generation
• Supervise Team Performance and Drive Results
• Collaborate with Studio Owner to set monthly, weekly, and daily targets
• Membership and Rider Relations
• New member acquisition and converting non-members to membership
• Ensure all technology is working and submit trouble tickets when necessary
• Strategically engage in marketing efforts to generate leads for the studio

Compensation & Benefits:

• This position offers competitive base + bonuses; based on experience & performance.
• Opportunity to bonus, based on performance
• Commission paid on sales
• Complimentary CycleBar Classes at Studio