General Funeral Locations Manager

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Provide guidance and direction to location leadership in order to effectively and profitably manage the business, finances, marketing, customer growth, and people resources. Provide direction and assistance with short-term planning as well as the achievement of annual sales revenue, production targets, and Profit & Loss (P&L) goals. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manages location management at multiple locations and multiple lines of business within the Funeral Home industry.

JOB RESPONSIBILITIES

Business and Financial Management

• Provides marketing, advertising, community, and customer guidance to location leadership
• Leverages corporate and market resources to expand brand and product awareness in order to increase sales and market share
• Work with Market Leadership to understand long-term and short-term business goals and operational priorities in order to provide guidance to location leadership
• Assure safety, quality control, and compliance standards are adhered
• Assure the location’s operating practices comply with applicable federal & state regulations and Company policies
• Accountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR)
• Develop and implement plans to improve customer satisfaction index and on-line community reviews
• Responsible for transferring financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisions
• Approve expenditures and invoices
• Resolves complex problems providing resolution guidance to location leadership and empowering accountability
• Provides advice, guidance, and approves annual business plans, budgets, financial, production, and revenue goals

Collaboration and Communication

• Oversee implementation of initiatives and manage change providing leadership and guidance as needed.
• Responsible for communicating long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging
• Develop and implement communication plans for key initiatives and change management
• Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements

People Development

• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
• Establishes pay, recommends pay increases, special pays, and career advancements
• Discipline staff as necessary
• Writes development plans to close behavior or skill gaps
• Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover
• Develop a strong, trusting, empowered, and reliable team
• Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
• Understand team members career aspirations and provide assignments to develop skills and/or close gaps
• Recommends and discusses terminations with Market Leadership
• Constructively address issues and provide tangible and appropriate feedback
• Collaborates with Human Resources throughout discipline, development, and termination processes

MINIMUM Requirements

Education

• Technical schooling diploma Funeral Services/Mortuary Science preferred
• Bachelor’s degree in Mortuary Science where required by state law
• Pursuing an Associate’s Degree in Finance, Marketing, Business or related discipline strongly preferred
• High School Diploma or equivalent required

Certification/License

• Applicable state Funeral Director licensure required

Experience

• At least eleven (11) years industry experience with progressively increased customer facing responsibilities with
• At least six (6) years experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
• Knowledge of industry competitive pricing, demographic patterns, and market competition
• Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint
• Knowledgeable in Financial and Business acumen

Work Hours

• Working beyond “standard” hours as the need arises

Travel up to 75%

Compensation:

Salary: $73,200.00 - $100,700.00 annually

Benefits:

MedicalDentalVisionFlexible Spending Accounts (health care and dependent care)Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program

Postal Code: 98902

Category (Portal Searching): Operations

Job Location: US-WA - Yakima

Job Profile ID: F00279

Time Type: Full time

Location Name: Yakima Service Center