Full Time Tour Guide

Summary/Objective
Responsible for conducting Floor Tours of the currency production floor.
Providing special tours, assisting in preparing packets for special groups, and language - specific tours, handling special requests from the COR.
Essential Functions

• Greets and registers guests; distributes any required identification badges or safety devices.
• Facilitates rich discussions that maintain visitors’ interest.
• Provides guests and visitors with initial safety and administrative information and direction.
• Conducts tour or excursion while providing interesting and entertaining information about popular locations or specific points of interest.
• Performs other related duties as assigned.
• Conduct guided tours to variety of visitors including Government officials, special visitors, school groups, civic groups, and special interest groups.
• Tailors tour content to the age and interest of guests and visitors.
• Maintains compliance with all applicable safety practices, environmental regulations, and establishment policies.
• Plans expeditions, instruction, and appropriate commentary based on environmental conditions and client’s skills and ability levels.
• Retells and relays important or interesting historical facts, dates, and anecdotes.
• Engages wit and charm to enhance the guest experience.

Maintain current CPR certifications from a program consistent with or provided by the American Red Cross or American Heart Association.

• Stand ready to and perform CPR when police officers and health unit personnel are not immediately available.

Work Environment

• Public Indoor Environment in Governmental Building
• Washington, D.C. 20228

Physical Demands

• Must be able to lift up to 15 pounds at times.
• Physically able to speak for long periods of time while walking without becoming winded.
• Prolonged periods standing and walking.

Travel Required

• No travel required.

Required Education & Experience

• Have at least one (1) year public speaking experience to larger groups (over 30 people), involving making high-level concepts accessible to a variety of ages.
• Have customer service experience. Experience in a visitor center or public tour service preferred.

Work Authorization/Security Clearance Requirements

• Must receive Clear Background Investigation conducted by Treasury Department