Full Time Night Auditor

The Night Auditor is responsible for running the front desk during the night, assisting guests with any request, inquiries, and complaints. The Night Auditor completes the daily audits and balances the day.

Some of the job duties include but are not limited to:

• Complete daily checklist and clearly communicate through daily pass on with colleagues.
• Greet customers, listens to understand requests, responds with appropriate action, and provides accurate information such as outlet hours and local attractions.
• Fields guest complaints and inquiries, conducting thorough research to develop the most effective solution and negotiate results.
• Promptly answers the telephone-using positive and clear communication.
• Completes the registration, check-in, and check-out procedures.
• Resolving complications such as relocations or credit concerns.
• Remains calm and alert, especially during emergency and/or heavy hotel activity.
• Liaise with events team and overnight houseman.
• Performs security walks throughout the premises during shift.
• Assist GSM with balancing of accounts during month end process.
• Completes audit of daily transactions, balancing the day. (including F&B if required)
• Assists guests in making payments by accepting multiple forms of payment and ensures accurate completion of the task.

Salary: From $18.00 per hour