Full Time Case Aide-Income Maintenance

Position Summary: Provides support services as delegated by the Eligibility Workers and the Financial Assistance Supervisor to assist with proofs to determine eligibility. Contacts clients to clear discrepancies, inputs data entry into multiple computer systems, serves as coordinator for electronic document management system, sends files for DHS Quality Control review, serves as transportation coordinator for MA access plan. Essential Duties and Responsibilities: Obtains routine eligibility information from clients, and community resources as directed by the eligibility worker or supervisor. Routine Duties: Serves as Medical Assistance Transportation Coordinator. Timely approves medical assistance claims and authorizations based on current policy. Maintains security clearances for multiple computer systems. Completes annual and ongoing training as required. Attends unit meetings, trainings and conferences. Completes daily downloads from several applications for Eligibility Worker (Pulls information from and enters information into multiple computer programs) Protects client confidentiality and complies with data privacy rules. Assists clients with applications when requested and/or provides customer service, in person, or via other communication methods. Case Duties: Monitors and reviews reports for timeliness. Assigns transfer cases to Eligibility Workers determined by case assignment procedure. Completes public assistance verification requests. Verifies unemployment Insurance requests. Administers reports monthly and assigns peer reviews per internal policy Sends case file documentation to DHS for requested program audits. Imports or exports transfer cases into electronic document management system. Downloads daily reports for MNITS for incoming applications and proofs. Copies, scans, emails, faxes or uploads case file information to complete assignments. Tracks drug screening results provided by probation or parole officers for program. compliance and report findings to Eligibility Worker. Verifies or enters case file information in numerous computer systems. Maintains financial forms in electronic data management system and contacts vendor or IT when required. Issues EBT cards, trains staff on EBT card issuance and coordinates EBT schedule. Monitors pending LTC applications for referral to Social Services for MN Choice assessment. Performs miscellaneous supportive functions as assigned by the supervisor, or duties that are apparent. Covers front desk as needed. If needed, attends and testifies at appeal hearings. Other duties as assigned or apparent. ENTRY Hourly Wage Range: \$22.47 to \$25.20, DOQ EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER