Frosch - Process Improvement (Procedure/Process Writer) - Fully Remote

As the Process Improvement (Procedure/Process Writer), you will contribute to our team's goal; which is to improve end-to-end processes, improve the customer experience, decrease risks, and cultivate a culture of continuous improvement. You will also consult on strategic improvement efforts through execution of current state assessments, quantitative analyses, and ideal future state designs. Our Associates are great teammates, have high emotional intelligence, strong influencing skills, and excellent interpersonal skills. As a part of the team, you will work closely with Process Improvement Lead to study, learn, and analyze complex process challenges, identify root causes, and design innovative solutions to close performance gaps.
Job Responsibilities

• Take ownership of Continuous Improvement opportunities
• Develop process maps / procedures / identify risks / controls
• Lead workstreams and team members
• Ensure quality and timeliness of deliverables
• Perform competitor and industry research
• Influence, design, and develop tactical process improvement plans
• Analyze large quantity of data, apply a range of analytical tools, synthesize insights, and support the development of strategic solutions
• Be a recognized culture carrier who performs with consistency, integrity, and humility
• Solve complex business problems
• Work with Process Improvement Manager to craft and deliver a compelling narrative to influence action on key business decisions and major change initiatives

Required Qualifications, Capabilities, and Skills

• 4+ years relevant experience
• Avid-learner who is genuinely curious and committed to developing new skills
• Self-motivated and executes deliverables with speed and precision
• Ability to travel as needed
• Expert skills with MS Excel, PowerPoint, and Visio
• Bachelor's degree from an accredited institution
• Demonstrated experience in lean deployment, process improvement, or re-engineering efforts
• Experienced presenter with strong oral and written communication skills
• Flexibility to work effectively with stakeholders and colleagues at all levels

Preferred Qualifications, Capabilities, and Skills

• Demonstrated Project Management experience
• Bachelor's Degree required or advanced degree preferable
• Experience in the travel industry
• Certified in Lean Six Sigma
• Experience in business analysis of IT systems
• Experience with Agile methodologies, Change Management Principles, Organization Design, or Strategic engagements
• Consulting experience

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
CO $76,000.00 - $154,000.00 / year; WA $76,000.00 - $168,000.00 / year; CT $79,800.00 - $168,000.00 / year; NJ $76,000.00 - $168,000.00 / year; NV $76,000.00 - $146,000.00 / year; RI $79,800.00 - $154,000.00 / year; NY $76,000.00 - $168,000.00 / year; CA $76,000.00 - $168,000.00 / year