Front Desk Receptionist Jobs

Front Desk Host is a unique position in which the attendant will be responsible for Front Desk, Bell Service and Concierge Services. The Host will serve as the first physical impression of the property and be responsible for providing a unique, professional, and most importantly hospitable warm arrival / departure experience.

Essential Functions

• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Consistently utilize Empower guest experience tool to reference, maintain, and add guest requests, preferences, and communication details in accordance with property, company, and brand guidelines.
• Report any suspicious activity or unusual items in room to hotel leadership and/or loss prevention team
• Assist with guest luggage and receive, store, and deliver both luggage and mail.
• Perform other duties as management requests to service our guests.
• Follow all hotel policies and procedures as outlined in the team member handbook.
• Maintain cleanliness and order of work area.
• Responsible to know all functions to showcase the hotel and the hotel’s unique story to each guest.
• Follow scheduled shifts and follow break and lunch requirements.
• Serve as a concierge by providing local information for shopping, dining, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the area.
• Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues that make each experience memorable.
• Assist and resolve any guest billing inquiries and/or concerns.
• Process mobile arrivals and execute flawless service in remote check in area according to property, company, and brand guidelines.
• Develop and maintain positive working relationships with others.
• Collect and verify methods of payment, produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond.
• Ability to interact with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest name.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Ability to take initiative and handle assignments with limited supervision.
• Report any irregular behavior from guests in public areas and or in room.
• Execute all required front office reports, pre-arrival planning, and checklists as outlined by leadership.

Qualification Standards

Education & Experience

• Previous hospitality experience preferred
• Excellent communication skills, both verbal and written
• Excellent customer service skills
• High School diploma or higher
• Previous Lightspeed PMS experience preferred

Physical Demands

• Ability to communicate clearly.
• Ability to bend.
• Ability to lift, pull 40 lbs.
• Corrected vision to normal range.
• Ability to sit or stand for extended periods of time.
• Ability to work long hours as needed.

Mental Demands

• Work on multiple tasks, making appropriate progress towards deadlines.
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Maintain the highest degree of confidentiality.
• Ability to work effectively in stressful, high pressure situations.
• Able to work independently, take direction, and provide direction to others.
• Manage differing personalities within the office, the hotel, and the community.
• Make sound judgments quickly.

NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.

Powered by JazzHR

xxUxkF63LI