Front Desk Night Audit Clerk

Massanutten Resort

The Night Audit Associate position serves as the primary point of contact for the Resort’s onsite and offsite guests in the late evening and early morning. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, provides accommodation and amenity information, reconciles Resort accounts. Ideal candidates possess a general understanding of accounting principles and a desire to serve others.

Required

Customer service, problem-solving, math, and general computer skills.

Preferred

Prior customer service/guest relations experience

Prior Night Audit experience

General understanding of accounting principles

Typical Schedule

Days:

Varies, includes weekends and holidays

Hours:

11:00 P.M. – 7:00 A.M.

Core Responsibilities

• Respond to phone and email inquiries
• Assist with check-in/check-out procedures
• Serve as primary point of contact for Resort guests
• Other duties as assigned by management
• Assist with reconciliation of Resort accounts

For more information, contact Ana at 540-289-4939.

Skills

Preferred

Preferred

Preferred