Front Desk Attendant Jobs

The Front Desk Representative is the first line of contact for members and guests. They deliver the Ultimate Service Promise by providing superior customer service while assisting members with purchases and directing membership inquiries. ESSENTIAL DUTIES & RESPONSIBILITIES: Front Desk Customer Service

• Calls all past due members regarding late dues and down payments. ORGANIZATION RELATIONSHIPS: The Front Desk Representative reports to the Front Desk Lead and Operations Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative team. REQUIRED QUALIFICATIONS: 1) Knowledge, skills & abilities:
• 3) Minimum experience:
• Occasionally lift and/or move up to 25 pounds
• Ability to stand and remain on your feet for a full shift This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential - in our members, our teammates and ourselves. Think big, don't settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here. UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes. UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out! If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at (714) 668-0911 or [email protected]. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.
• Registers prospective members and directs them to the membership department.
• Current CPR/AED certification
• Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl
• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Assist with inventory or product pricing, as needed.
• Rings up purchases on the POS system and provides accurate change.
• Must be a team player and possess a can-do attitude
• Responds professionally to requests and inquiries from guests, members, and staff.
• Addresses members' questions or direct them to the appropriate individual for better assistance.
• Experience with multiple phone lines preferred
• Must have 6 months' customer service experience in health club, retail, hospitality or food service industry
• Provides information to members regarding special club events.
• Sells supplements, apparel and other UFC GYM retail items to members.
• High school diploma or GED required.
• Adhere to meal and rest break periods and must clock in and out for all shift times 2) Minimum certifications/educational level:
• Warmly greets members and guests as they enter and leave the club.
• Keeps front desk and lobby neat and clean at all times.
• Able to multi-task and perform tasks with accuracy and attention to detail
• Possess a strong customer service focus
• Immediately reports or escalates to management any unsafe conditions or emergency situations. Administrative
• Possess strong interpersonal and communication skills, including telephone etiquette
• Performs opening and closing procedures for the front desk, as assigned.
• Checks in members and verifies membership; signs up members for group fit or ultimate classes.
• Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals.
• Understands and follows oral and written instructions
• Maintains a professional image and behavior at all times- avoids eating, sitting, reading, internet surfing, using a personal cell phone or other activities which are not work related.
• Attends monthly meetings or other scheduled meetings.
• Basic computer skills 4) Physical Requirements: