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Front Desk Associate - Mooresville
Company | Pet Paradise |
Address | Mooresville, NC, United States |
Employment type | OTHER |
Salary | |
Category | Pet Services |
Expires | 2023-07-21 |
Posted at | 11 months ago |
Description
- Offer upgrades and sell additional services based on guest wants and needs
- Communicate and follow through with pet parent and resort leadership requests
- Complete cashier and point of sale operations; able to communicate with leaving and in-coming staff, peers, and leadership
- Responsible for maintaining, cleaning, and supporting the cat room (per resort routines)
- Liaison to veterinary service team; veterinary appointment status and arrivals.
- Answer in-coming phone calls, listen and respond to voicemails, respond to emails- all in a timely, problem-solving manner
- Maintain cleanliness of the entranceway and lobby including the restrooms
- Organize and process the check-in/check-outs; coordinating suite placement and walking the guest to their suite ensuring their needs are met
- Welcome pet parents and their pets as they enter the resort while making a positive impression
- One to two years in a customer service role (Customer Service, Call Center, Receptionist)
- Thrives in a fast-paced environment
- Enjoys problem solving to provide our guests and customers with a premier experience
- Able to learn to work with and handle a variety of sizes and breeds of dogs
- Detailed, but can work with a sense of urgency while providing exceptional customer service
- Ability to receive instructions and remain adaptive to change and training material
- Reliable and flexible to resort schedule needs including days, night, weekends, holidays, and peak times
- Complimentary Pet Day Camp - Bring your dog with you to work!
- Dog/Cat Adoption Assistance
- Fitness Reimbursement
- 401(k) Savings Plan with company match, Health, Dental and Vision Insurance (full-time status)
- Paid Time Off (both full-time and part-time status)
- Discounted Veterinary Care and Grooming Services (per location)
- 30 Days of Complimentary Pet Boarding (non-holidays)
- On-demand pay with DailyPay
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