Front Desk Associate - Cobble Hill, Ny - Full-Time Or Part-Time

The Front Desk Associate role is an opportunity for the right candidate to apply his or her professional and personal skills by engaging with families to provide a welcoming, First-class Experience. In addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM.

• Coordinates escalations and urgent issues to ensure timely and complete resolutions
• Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance
• Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines
• Collaborates and communicates with site leadership to facilitate management of complex patient issues
• Executes other duties as assigned
• Greets families professionally both in person and on the phone.
• Accesses empathy and active listening in difficult interpersonal situations
• Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling
• Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed
• Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology
• Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage
• Employs PM Pediatric Care’s Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit
• Supports patient care quality initiatives as directed
• Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process

• Outstanding time management, organizational, and critical thinking skills
• Navigate multiple computer systems
• Socially perceptive and ability to relate to children and how they interact with their families
• Intermediate skills with Microsoft Office Suite.
• Superior situational awareness and ability to successfully react to urgent situations
• Team player that can function independently in a fast-paced environment
• Comfortability with routinely shifting demands
• Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change.
• Quality focused and detail oriented
• High school diploma or GED
• Prior Front Desk, concierge, customer service or other hospitality experience preferred.
• Prior experience in a healthcare environment and knowledge of medical insurance preferred
• Professional and friendly demeanor
• Ability to work flexible work schedules based on office needs. At times, it may require travel to another site within reason
• Strong verbal and written communication skills
• Excellent customer service and telephone skills

$17 - $26/hour