Front Desk Agent - The Cosmopolitan

PRIMARY PURPOSE:

As a Front Desk Agent, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests
• Partner with Housekeeping and other related departments to meet guest expectations and special requests

MINIMUM REQUIREMENTS:

• Work varied shifts, to include weekends and holidays
• High school diploma or equivalent

PREFERRED:

• Bilingual, with English as the primary or secondary language
• Six (6) months previous cash handling experience
• Experience in sales
• Experience in a similar resort setting
• One (1) year face to face guest service experience
• Post-secondary education