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Front Desk Agent Jobs

Company

Loews Hotels & Co.
Address , Coral Gables, 33134
Employment type FULL_TIME
Salary
Expires 2023-09-11
Posted at 9 months ago
Job Description
Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more.
Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1 million square foot mixed-use development showcasing retail space, dining and entertainment experiences.
Loews Coral Gables Hotel is the second Loews Hotel to open in South Florida, joining 25 other properties across the US and Canada that make up the Loews Hotels & Co portfolio.
Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel. Registers guest, assigns rooms, settles guest accounts, and coordinates with other departments to satisfy guest requests. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people.
Job Specific
  • Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies
  • Coordinate with other hotel departments to satisfy guest requests
  • Adhere completely to all Loews Hotels Star Service Standards
  • Obtain necessary credit and payment information from guests
  • Provide check cashing and foreign currency conversion for hotel guests
  • Maintains proper stock of all supplies in Front Office
  • Is polite, friendly, and helpful to guest, employees and management
  • Receive and transmit guest messages
  • Other duties as assigned
  • Maintain the cleanliness and excellent condition of equipment and work area
  • Provide detailed information about hotel facilities and operating hours
  • Read Group Profiles and Banquet Event information on a daily basis
  • Distribute and coordinate completion of SQS survey cards during guest check-out
  • Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests
  • Sell rooms in accordance with Front Desk sales strategies
  • Executes emergency procedures in accordance with hotel standards
  • Attends all appropriate hotel meetings and training sessions
  • Notifies appropriate individuals and departments of any problems or unusual matters of significance
  • Maintains clean and excellent condition of Front Desk area
  • Complies with safety regulations and procedures
  • Complies with all hotel standards, policies, and rules
  • Remains current on hotel information and changes
  • Promotes and applies teamwork skills at all times
General
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:
  • Knowledge of computer programs utilized in property management
  • Excellent communication skills – oral and written
  • Excellent guest service skills
  • Must be able to stand for an eight-hour shift
  • Able to work a flexible schedule, including weekends and holidays
  • General knowledge of hotel departments