Front Desk Agent - Full Time

We are seeking ambitious, dependable, self-starting and customer service driven Front Desk Associates to join our team!
The candidate must have flexible availability that include working weekends and holidays.
$500 sign on bonus after 90 days with a good performance review and no call outs/missed shifts.
SUMMARY:
Provide sales and customer service functions related to guest registration, reservations and revenue collections, in a manner that will ensure that guests receive a safe and secure place to stay with friendly and attentive service.
EXPECTATIONS OF THE EMPLOYEE:

• Be responsible for quality, accuracy, timelines, reliability and thoroughness of work performed
• Ability to communicate effectively, both verbally and written
• Be punctual and reliable
• Provision of and responsiveness to the information needs of management and co-workers
• Promote teamwork
• Serve internal and external guests in a positive, professional manner
• Follow all guidelines on confidentiality
• Develop and maintain positive working relationships with other employees

ESSENTIAL JOB FUNCTIONS:
Responsibilities:

• Provides efficient switchboard services, including handling of messages, mail, wake-up calls, and other guest services as the opportunity arises.
• Maintains cleanliness and order to the front office areas.
• Responsible for auditing and balancing all cashiers reports and cash drawers.
• Provides security for guests by maintaining confidentiality of guest information.
• Ensure guest problems are resolved and followed through in a timely manner.
• Must be team environment “Green” focused and make sure service goals are being met.
• Familiar with property security and key control procedures, as well as fire safety procedures.
• Performs front office posting and filing procedures as directed.
• Perform other duties as assigned and needed.
• Organizes the reservations for the day’s arrivals. Checks for duplicate reservations and determines special room requests. Pre-blocks special request rooms.
• Performs additional tasks assigned by property management.
• Has frequent contact with hotel guests and employees. May have some contact with vendors and/or supplies.
• Providing courteous guest service and responding promptly to guest questions, complaints or requests.
• Understands the operation of the property management system.
• Assists staff with our property events when in need to assure guest satisfaction
• Processes all reservation requests in a friendly and efficient manner. Processes all guest registration and checkouts promptly.
• Completes paperwork necessary for front desk operations (registration cards, folios, credit cards vouchers, cash reports, room reports, etc.).
• Accounts for all receipts, paid-outs, and charge funds as specified.
• Provides accurate information to housekeeping, such as house counts, room status, or guest service requirements.
• Performs the functions of the front desk including: check-ins, checkouts, reservations, answers phones, provides wake-up calls, etc.
• May be required to work nights, weekends and holidays
• Check-in guests following credit policies.
• May be required to stand for long periods of time.
• Provides information concerning hotels, facilities and functions, as well as their location (ex. Rooms for disabled, directions to and from airport and major attractions, location of vending, fax number, etc.).

MINIMUM REQUIREMENTS:

• Excellent communication skills
• High School Diploma or Equivalent

ESSENTIAL PHYSICAL FUNCTIONS:
Must be able to sit or stand for long periods of time. Must be physically able to occasionally grasp, grip, pull, push, twist, turn and lift boxes, which average around 25-30 pounds each.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.