Front Desk Agent Jobs

Hourly

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston’s Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

The Guest Services Ambassador/Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

• Must smile and maintain engaging expression
• College course work in related field helpful.
• Must use guest name
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
• Maintain and market promotions and room upselling programs.
• Be aware of closed out and restricted dates.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Customer Services experience preferred.
• High School diploma or equivalent required.
• Must demonstrate anticipatory service
• Computer experience required.
• Maintain a clean work area.
• Must close interactions appropriately
• Be able to complete credit check, room rate verification report, and housekeeping report.
• Review Front Office log and Trace File daily.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Complete daily shift checklist.
• Be familiar with hospitality terminology and usage of luxury language as per Forbes standards.
• Assist guests with safe deposit boxes.
• Flexible and long hours sometimes required.
• Have knowledge of emergency procedures and assist as needed.
• Be familiar with all in-house groups.
• Follow all standards required by the Forbes Five Star service such as
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Follow all cash handling and credit policies as per Highgate standards and PCI compliance.
• Experience in a hotel or a related field preferred.
• Greet and welcome all guests approaching the Front Desk.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must show genuine interest
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Ability to stand during entire shift.
• Be aware of all rates, packages and special promotions.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Maintain proper operation of the computer and telephone console and ensure that all hotel standards are met (if applicable).

Hourly

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki.

Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it’s where Hawaii vacations turn moments into memories.

Our resort is proudly named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke‘alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. ‘Alohilani Resort Waikiki Beach.

The Japanese Guest Service Agent (Full-Time) is primarily responsible to assist Japanese speaking guests, but will also be responsible for providing attentive, courteous and efficient service to all guests throughout their stay, while maximizing room revenue and occupancy.

• Must be effective in anticipating, preventing, identifying and solving problems as necessary.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
• Perform other duties as requested by management.
• College course work in related field helpful.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Must be able to cross-train in other hotel related areas.
• Maintain a warm and friendly demeanor at all times.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Customer service experience preferred.
• Must be able to effectively communicate (Japanese and English) both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Fluent in both English and Japanese (speaking, reading and writing) required.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• High school diploma or equivalent required.
• Experience in a hotel or a related field preferred.
• Must be able to show initiative, including anticipating guest and operational needs.
• Computer experience required.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to maintain confidentiality of information.
• Attend all hotel required meetings and trainings.
• Must be able to multitask and prioritize departmental functions to meet deadlines.

• 7242
• Review Front Office log and Trace File daily.
• Must show genuine interest
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Greet and welcome all guests approaching the Front Desk.
• Follow all standards required by the Forbes Five Star service such as
• Must use guest name
• Maintain proper operation of the computer and telephone console and ensure that all hotel standards are met (if applicable).
• Must close interactions appropriately
• Must smile and maintain engaging expression
• Must demonstrate anticipatory service
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.