Front Desk Agent Jobs

The Front Desk Agent (FDA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The FDA serves as the point person regarding the Front Desk technology systems and in-house guest relations during their shift. The FDA is first point of contact and therefore represents the brand as all guests enter the hotel.

• Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
• Comply with federal, state and local laws regarding health, safety, and alcohol services.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
• Responsible to maintain the security of cash, credit card transactions, and guest information.
• Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
• Perform other duties as assigned.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
• Issue, control and release guest safe-deposit boxes.

• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
• Will be required to work mornings, evening, weekends, and holidays.
• May be required to obtain a TIPS certification.
• Standing for extended periods of time.
• High School diploma or equivalent required.
• Frequently handling objects and equipment.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• One year of previous hotel experience, or retail customer service preferred.
• Will be required to obtain a ServSafe certification.
• Problem solving, reasoning, motivating, organizational and training abilities preferred.
• Valid driver’s license required.
• Experience with Microsoft Office and Opera systems preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Professional verbal and written communication skills.

• Company Paid Life Insurance
• Paid Vacation and Sick Days
• Educational Assistance
• Various Employee Perks and Discounts
• Medical, Dental and Vision Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Health Savings Account with Company Match
• Sonesta Hotel Discounts
• 401(k) Retirement Plan with Company Match
• Paid Parental Leave

• Company Paid Life Insurance
• Paid Parental Leave
• Medical, Dental and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Sonesta Hotel Discounts
• Paid Vacation and Sick Days
• Educational Assistance
• Various Employee Perks and Discounts
• Company Paid Short Term and Long Term Disability Insurance
• Health Savings Account with Company Match