Front Desk Agent Jobs

About The Resort At Paws Up

The Resort at Paws Up is America's premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West. It's a family owned and award-winning destination that truly inspires.

Purpose

The role of the Front Desk Agent is to ensure an exceptional experience to resort guests through anticipatory service, communication, and exemplary customer service. It is also the role of the Front Desk Agent to ensure thorough internal and external communication with other departments and guests.

This position starts at $18 an hour and goes up from there depending on experience.

The Primary Functions Are

• Reply to Paws Up App messages are received and replied to in a timely and professional manner.
• Keep up-to-date knowledge on all menu items including preparation, any allergens, and alternative preparations; Communicate food restrictions to Food & Beverage and Culinary teams.
• Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly.
• Ensure confidentiality of guests before and throughout their stay.
• Provide detailed communication regarding guest issues to all relevant departments to ensure an appropriate solution for guest recovery.
• Maintain clean and clear work environment while staying organized and efficient.
• Act as liaison between the guest and departments on guest requests, ensuring follow through, completion, and resolution.
• Assist guests with personal shipments.
• Send out daily app messages to guests on property promoting events, activity openings, spa openings, etc.
• Present a professional and courteous demeanor both on the phone, in person, on the Resort app and through email; Email correspondence are handled with proper grammar.
• Create Purchase Requests for any last-minute guest billable items for the Town Runner to pick up in town.
• Follow and complete daily department checklists.
• Ensure all guest folios are accurate and reviewed prior to the guest departure.
• Communicate and maintain timelines and priorities.
• Assist with guest service issues promptly and efficiently.
• Answer phones in a timely and courteous manner and dispatch calls accordingly while following the company’s phone etiquette standards.
• Always maintain a high level of attention to detail.
• Check guests in and out through resort systems.
• Assist in the arranging and organization of guest celebration amenities that are unique and personalized.
• Maintain up-to-date awareness of Resort information and amenities.
• Sell and promote resort revenue generating activities, guest enrichment activities, accurately and promptly assisting to remedy guest service issues.
• Compile data and reports as needed.

Team members can look forward to:

• Complimentary Lunch Provided
• Referral Bonus
• Carpool reimbursement $5-$20/Day
• A great work environment in a beautiful luxury resort setting.
• Housing Assistance Available
• Opportunities for career development and advancement
• Employee Discounts on Merchandise

Check it out for yourself!

Join The HERD (https://youtu.be/FvGzdXJubf8)

The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.