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Fraud Prevention Operations Analyst

Company

DISH Network
Address , Englewood, 80113, Co
Employment type
Salary $57,400 - $82,000 a year
Expires 2023-07-31
Posted at 11 months ago
Job Description
Department Summary

The Business Operations Analyst is responsible for a high level fraud review of the DISH Wireless Business. In addition to reviewing and investigating new customer activations, analysts will review and present complex analyses to the business, compiling information for drawing conclusions, and summarizing the findings for management review. The analyst will monitor and respond to current and newly developed operational policies, procedures, and systems among multiple lines of business. This role supports risk management, fraud prevention, and other assignments for the Billing and Credit department.

Job Duties and Responsibilities
  • Conduct research related to vulnerabilities in various parts of the DISH Wireless Business.
  • Create, maintain, analyze, and report complex data sets mainly using Excel or Google spreadsheets
  • Responsible for preparing and delivering recommendations to support changes in policies and procedures.
  • Assist in the completion of complex projects that are broad in nature by following general guidelines.
  • Maintain and apply knowledge of practices and procedures in their area of expertise.
  • Analyze current processes and procedures to maintain them or make recommendations to promote more effective operations.

Skills, Experience and Requirements
  • Ability to write routine reports and correspondence
  • Ability to read and interpret documents such as business rules, procedure instructions and legal documents
  • Ability to speak and present effectively before groups of customers, peers, upper management and DISH retailers
  • Excellent written and verbal communication skills
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to create, maintain, analyze, and publish data
  • Strong customer service skills; approachable, and motivated with a strong work ethic and a high degree of integrity
  • Ability to prioritize, organize, and complete all tasks, meeting deadlines and target completion dates
  • Working knowledge of Microsoft Office and/or Google Workspace

Salary Range
Compensation: $57,400.00/Year - $82,000.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.