Don't worry, we can still help! Below, please find related information to help you with your job search.
Fraud Analyst Jobs
| Company | Barnes & Noble |
| Address | , Clifton, 07014, Nj |
| Employment type | FULL_TIME |
| Salary | |
| Expires | 2023-06-25 |
| Posted at | 1 year ago |
Category: Customer Service & Support
EmploymentType: Full-Time
Location: NJ-Clifton
LocationType: corporate
JobLocation: Clifton, New Jersey 07014
JobSummary: We are looking for a Fraud Analyst to join our Customer Service team be a part of creating positive experiences for our customers. Whether its verifying an order or assisting a customer with an unauthorized charge, you will be a B&N “Super hero” helping to keep both our customers and company safe from fraudulent activity. This is a Clifton, NJ position which is located above our store! You get a bird’s eye view on the store and actively engage with other team members.
In this role, you will monitor and manually review orders and accounts with a focus on mitigating fraud. You will provide analytical expertise relating to analyzing fraud trends, conduct investigative research into fraud behavior, and losses to determine the nature of fraud patterns. Leverage appropriate resources to support the identification and initiation of fraud or abuse investigations, and ensure relevant information is appropriately collected, analyzed, and documented.
- Handle fraud investigations to identify suspicious trends and resolve escalated issues from cross functional teams taking into consideration risk versus customer impact.
- Analytical review of data and/or documentation for fraud activities.
- Analyze cardholder disputed transactions and provide subject matter expertise in payments risk.
- Apply fact-finding methods to investigate potentially fraudulent activity.
- Ability to work well under pressure while consistently meeting deadlines.
- Strong verbal communications & writing skills.
- Customer service experience with call center experience preferred.
- Demonstrate strong prioritization and analytical skills.
- Ability to multi-task, prioritize and organize multiple tasks concurrently while meeting required deadlines.
- Ability to work independently and as part of a team in a customer-driven, fast-paced environment.
Expected Behaviors
- Adapts well to changing situations.
- Makes decisions based on sound logic.
- Has good teamwork skills; ability to motivate & guide team well.
- Is reliable in using good judgement.
- Well organized and manages time effectively.
- Results-Oriented; ability to focus on goals pivoting where needed to drive results and deliver exceptional customer service experiences.
EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago