Food Service Associate, Food & Nutrition/Jacobi - Part Time (30 Hours/Week)

Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Purpose of Position:

Under supervision, with some latitude for independent initiative and judgment, is responsible for obtaining patient meal order selections and for the delivery of meals to patients, including the set-of up and loading of meal trays ontocarts, inspection and transportion of meals to assigned rooms, collection and return of empty trays and/or food carts, and performance of other related tasks, as required.

Essential Duties and Responsibilities:

• Checks patients’ trays for allergens and special requests; proper reheating; and accuracy, ensuring all items on tray ticket are present; and adds hot beverages and additional items before service to patients, as needed.
• Completes daily service satisfaction rounds, and enters results of service satisfaction rounds into a computer program, such as Experiencia or a similar system.
• Delivers nourishments and enteral feeding, and assembles and delivers late trays, as needed.
• Makes additional rounds to ensure selections have been received from all patients, as appropriate.
• Reviews diet orders and prepares a list of patients that were not seen and need to be visited by the next shift.
• Under supervision, assists with assimilation of new food service staff in the department, as needed.
• Ensures handheld tablet is fully operational prior to visiting patients and obtaining meal order selections.
• Enters pertinent information obtained from patients into CBORD, EPIC, and/or other record systems, and periodically reviews patient menus, to ensure preferences, selections and allergens are reflected.
• Assists with answering phones, processing changes in the computer system(s), and performing other related tasks, as needed.
• Assists with the tabulation of statistics and prepares menu related reports, as requested by supervisors, managers or dietitians.
• Engages in service recovery to address patient complaints, whenever possible, including delivering additional items to patients, in keeping with their diet restrictions.
• In adherence with meal time schedules and infection control guidelines, delivers meal trays via carts to assigned units, uses two patient identifiers and patient scripting when passing trays or food to patients, and collects soiled trays to return to the kitchen area for cleaning.
• Effectively communicates and collaborates with patients, and the interdisciplinary team to resolve any concerns regarding patients’ understanding of menu selections.
• Greets patients; discusses and obtains their menu selections for the next day’s meals, adhering to dietary restrictions (as applicable); and confirms and inputs patients’ choices at the bedside into a handheld tablet.

This is a part time - 30 hour/week position; will include working weekends and holidays.

• High School Diploma or its educational equivalent; and six (6) months of full-time satisfactory experience working in a hotel, restaurant, hospitality, customer service or food service; and
• Completion of an NYC Health + Hospitals food service training program within three (3) months of appointment.

Please be advised that proof of Covid-19 vaccination is required prior to hire.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• College tuition discounts and professional development opportunities
• Loan Forgiveness Programs for eligible employees
• Multiple employee discounts programs
• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Retirement Savings and Pension Plans