Fnol Call Center Customer Service Representative - Work From Home!

Who We Are

We are in the business of subrogation – companies trust us to recover payments on damage claims so that the party responsible is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. In short, we help our customers focus on theirs.

Our business is driven by our Core Four principles: Process, Results, Culture, and Experience. Our dedication to practicing these has enabled our current and future success.

We’re passionate about throwing company events that bring us together and celebrate each other’s achievements. We’re also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance.

Join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere.

Who We’re Looking For

We’re looking for someone comfortable receiving inbound calls who can positively interact with our customers. As an First Notice of Loss (FNOL) Representative I, we expect you to provide quality inbound communication services while recording First Notice of Loss (FNOL) claims. These FNOL claims are used to report damage to our client’s property.

Tiered Support Bonus System

The following bonus structure is based on total fees generated across CMR during the month. Bonuses are paid per pay period on the paycheck following the period in which it is earned. This is additional money earned for doing your job!

• Level 1 = $90
• Level 3 = $175
• Level 2 = $130

FNOL Incentive Program

This program is specifically for FNOL team members and offers high-performers an opportunity to earn more per month, in addition to CMR’s tiered support bonus system.

The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, $10 is earned.

On a Typical Day, You’ll

• Communicate effectively while entering data accurately into a customized database
• Provide outstanding service to customer representatives
• Analyze photos and map the correct location
• Report underground damage to locate companies when applicable
• Accept inbound calls from engineers, technicians and other field operators reporting FNOL

Stuff You Should Know

• This position is fully remote
• You may be assigned to work on special projects
• You must be flexible to work morning or evening shifts; department hours are 7:00 AM to 10:00 PM, Monday through Saturday

Required Skills & Abilities

• Must establish an appropriate work environment within their home for work purposes; CMR provides the necessary computer equipment
• Excellent reading skills; must be able to read and follow a script
• Fully competent with Microsoft Excel, Word, Outlook, PDF’s and internet searches
• Ability to type a minimum of 55 wpm, error free
• Active listening skills
• Advanced phone and verbal communication skills
• Must be able to analyze and interpret photos to determine damage
• Excellent written communication skills

Experience

• 6 months to 1-year previous customer service call center experience required
• Experience with Microsoft Teams a plus
• High School Diploma or equivalent

Okay, But What Are the Perks

• CMR is a 3-year running winner of The Oklahoman Top Workplaces!
• Paid time off as well as paid holidays
• CMR pays $50/month towards your internet service costs
• Christmas bonus
• An opportunity each month to earn 4 hours of additional PTO

Pre-employment drug screenings and criminal background checks are mandatory

CMR offers a full menu of benefits including a matched 401k

CMR is an Equal Opportunity Employer