Floor Supv - Hskp

The role of Housekeeping Floor Supervisor at Hard Rock Hotel & Casino Atlantic City is to Amplify the level of Housekeeping service and elevate the guest experience. In this leadership role, Housekeeping Supervisors will oversee and inspect the quality of room cleanliness for Hard Rock Hotel & Casino Atlantic City’s valued guests. Housekeeping Supervisors will service a range of clientele, all of which are expected to be treated with first-class service in all aspects. Supervisors will release all rooms in their sections daily, perform standards tests and assist guests with any requests they receive, working closely with Housekeeping Management.

• Utilize device/HotSOS to place requests for Housemen and other departments
• To attend training and meetings as and when required.
• Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible
• Seeks opportunities to improve performance, and implements action plans for improvement
• Participates in quality assurance program and helps Housekeeping achieve a top-tier rating
• To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
• Personally assists guests, inspect all guest rooms, solicits feedback and adapts internal procedures accordingly
• Assure all safety policies and procedures are followed
• Utilize technology to ensure maintenance of property is consistent with industry-observed luxury travel standards (AAA / Forbes).
• Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures
• Coaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).
• Account for and inventory linens and housekeeping supplies
• Assist in created housekeeping assignments and maintains them to ensure efficient and accurate execution
• With assistance from Housekeeping management, supervises the property’s Hotel Housekeeping Department in all daily operations
• Creates a culture of high ethical standards, integrity and service at all times
• Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions
• Other duties as assigned
• Is responsible for overall condition of cleanliness and functionality of room, by generating requests through HotSOS/REX
• Creates a culture of accountability through quality control metrics for Housekeeping performance
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Ensures that all Housekeeping employees have excellent initial and ongoing training
• Ensures integration and teamwork for the department in a positive environment
• Works with direct reports to conduct performance appraisals and evaluates progress toward goals
• Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product
• Implements systems that help anticipate the needs of our guests
• Is responsible for completion of room projects

• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Other duties as assigned.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

QUALIFICATIONS

• Must possess excellent time management skills
• Must possess the ability to take charge, make improvements, build teams and make decisions
• Must possess good knowledge of computers
• Minimum 2 years of experience in Hotel Housekeeping role
• Must be willing and able to work flexible hours including evenings, weekends
• High School diploma, GED, or equivalent required
• Bilingual in Spanish preferred
• Must be mobile in order to visit guest rooms, storage areas, offices and other spaces
• Must be detail oriented
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
• Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience

WORK ENVIRONMENT

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

The Nail Technician performs professional nail, hand and foot treatments. They must possess a thorough knowledge of the nails, including a basic knowledge of hand and foot massage techniques and a neat application of polish. They must possess excellent cleanliness and sanitation skills and be willing to train in our spa’s specific nail service offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide beauty solutions to meet the needs of our guests. They must hold and maintain a current state license.

• Provide consistent professional nail, hand and foot treatments in accordance with spa protocols and accepted certification practices.
• Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
• Actively promote home care programs, meeting minimum retail sales goals.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
• Be flexible with your schedule, supporting the needs of the spa.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Maintain a positive attitude and contribute toward a quality work environment.
• Properly care for equipment and use proper amounts of product to assist with cost controls.
• Must hold and maintain a current state license
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
• Possess ability to work without direct supervision.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Handle guests’ questions and concerns professionally and courteously.
• Guest service training a plus
• Perform prep work and properly clean and restock work area as required.
• Minimum of 2 years’ experience, preferably in a luxury resort spa environment
• Assist in all areas of spa operation as requested by management
• Provide accurate, appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction.

• Coaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).
• Creates a culture of accountability through quality control metrics for Housekeeping performance
• Assure all safety policies and procedures are followed
• Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions
• With assistance from Housekeeping management, supervises the property’s Hotel Housekeeping Department in all daily operations
• Ensures that all Housekeeping employees have excellent initial and ongoing training
• Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible
• Ensures integration and teamwork for the department in a positive environment
• Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product
• Works with direct reports to conduct performance appraisals and evaluates progress toward goals
• To attend training and meetings as and when required.
• Implements systems that help anticipate the needs of our guests
• Utilize technology to ensure maintenance of property is consistent with industry-observed luxury travel standards (AAA / Forbes).
• To report for dut 4840
• Seeks opportunities to improve performance, and implements action plans for improvement
• Participates in quality assurance program and helps Housekeeping achieve a top-tier rating
• Is responsible for completion of room projects
• Is responsible for overall condition of cleanliness and functionality of room, by generating requests through HotSOS/REX
• Creates a culture of high ethical standards, integrity and service at all times
• Assist in created housekeeping assignments and maintains them to ensure efficient and accurate execution
• Utilize device/HotSOS to place requests for Housemen and other departments
• Personally assists guests, inspect all guest rooms, solicits feedback and adapts internal procedures accordingly
• Account for and inventory linens and housekeeping supplies
• Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures