Financial Aid Advisor I/Ii

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Looking to make a difference in the Iowa State community by financially educating college students and their families?

Located in the heart of Iowa State’s campus, the Office of Student Financial Aid is a unit within the Division of Academic Affairs that administers more than $400 million in federal, state, institutional, and private funds to over 85% of undergraduate students, along with additional support for domestic graduate students seeking aid. We strive to help all students succeed in their Iowa State experience through education and outreach to create an understanding of available financial aid opportunities.

As a Financial Aid Advisor, you will inform students and families of their financial aid options, including how to submit aid applications, as well as information on federal and institutional aid availability and eligibility requirements. You will also teach students important financial literacy topics during one-on-one meetings and during group presentations, fostering positive financial discussions to set students up for financial success. Informing students and their families of the affordability of Iowa State is also essential to our role. Staffing university resource fairs and meeting with prospective students in surrounding communities are ways we introduce students to the world of financial aid and to our welcoming staff.

While a large part of this role is educating students and families about financial aid topics, we also assist with ensuring that our office complies with federal, state, and institutional rules and regulations. This includes awarding funds in a timely manner to support enrollment goals and promote a positive financial aid experience for students and their families.

As a Financial Aid Advisor, you will have the ability to work both independently, as well as in a team environment. You must be detail-oriented, creative, and possess the ability to manage multiple ongoing tasks, as well as be a self-motivated individual with strong communication and problem-solving skills.

The Office of Student Financial Aid values student success, accountability, innovation, collaboration, dignity and respect, and advocacy above all else. While we are dedicated to serving students, we also place importance on professional growth and development in the workplace by offering staff retreats and conference opportunities throughout the year. We value each member of our team and believe each of us has unique skills that enhance our work. We work to get to know each other’s individual strengths and weaknesses, creating a space for open dialogue and optimal collaboration.

If you’re ready to start a rewarding career alongside dedicated Financial Aid Advisors at Iowa State, apply to join our team!

This position will be filled at the Financial Aid Advisor I or II level.

Financial Aid Advisor I Minimum Requirements: Bachelor's Degree and is a PS805 pay level.

Financial Aid Advisor II Minimum Requirements: Bachelor’s degree and 2 years of related experience and is a PS806 pay level.

I Example of Duties

• Analyzes data and applies judgement.
• Provides specialized support for a financial aid area.
• Assists students and families by making recommendations, interpreting regulations, and reviewing petitions.
• Prepares and gives presentations related to financial aid and related topics.
• Counsels students and families regarding financial aid including eligibility, application procedures, aid programs, costs, indebtedness, money management, and financial planning.
• Provides status updates regarding eligibility, scholarships, and applications.
• Evaluates individual circumstances and documentation and makes adjustments or exceptions based on judgement.

II Example of Duties

I Level Guidelines

• Responds to inquiries and issues, escalating to manager or higher level workers as appropriate
• May provide guidance to students
• Individual contributor position with developing professional and/or technical skills working under immediate to general supervision
• Follows standard practices and procedures in analyzing situations or data for which answers are available or can be obtained
• May lead projects of limited scope and complexity
• Works on problems and issues of somewhat limited scope
• Grasps professional-level knowledge and concepts of field while working in a progressive learning mode

II Level Guidelines

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Application Instructions:

To apply for this position, please complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.
Why Choose ISU?
Iowa State University is committed to fostering a workplace of belonging, where diversity is celebrated and equity is a core value. Our Iowa State Employees enjoy comprehensive health and work life benefits, including medical and dental; as well as:

• Life insurance and long-term disability
• Various voluntary benefits and discounts
• Employee Assistance Program
• This job may also be eligible for flexible work schedules and flexible workplace options that may include flexible working hours and a hybrid working environment.
• Flexible Spending Accounts
• Wellbeing program
• Onsite childcare (Ames, Iowa)
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans

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