Field Supervisor - Collections

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Field Supervisor - Collections
Salary
$57,619.00 - $88,691.00 Annually
Location
Durham, NC
Job Type
Full time with benefits
Job Number
23-04364
Department
Water Management
Opening Date
07/01/2023
Closing Date
Continuous

• Description
• Questions
• Benefits

Position Description
Work, Serve, Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve.
Hiring Range: $57,619 - $63,548
Work Day/Hours: 7:00 a.m. - 3:30 p.m.
The City of Durham’s Department of Water Management (DWM) (https://www.durhamnc.gov/944/Water-Management) wants YOU to join our team of more than 380 talented and dedicated employees that provide critical water and sewer services for Durham’s 309,000 plus residents. Not only do we deliver the Best Tasting Water in the state to our customers each and every day, but we also make sure that the wastewater leaving our facilities is carefully treated to protect the environment. We have a wide-ranging variety of positions open to match your skill set – mechanics, engineers, maintenance specialists, technicians, customer billing techs, and much more. If you have a passion for managing vital water resources, protecting the environment, providing excellent customer service, and keeping the water and wastewater in the pipes, bring your skills and talent to Durham!
This job requires a high degree of interpersonal skills with the ability to multitask, drive change, make mature judgment calls, and manage production using the computer management system. Responsible for making assignments; facilitating staff meetings; training employees; entering and reviewing work orders; maintaining time and attendance records; reviewing and creating data and reports; responding to complaints; directing crews at work locations; ensuring compliance with safety rules and regulations; performing the most complex and difficult work assignments; and ensuring that equipment is maintained. As a leader, you are also expected to develop staff through training, education, & performance management. The successful incumbent will have a mature understanding & practical application of basic leadership principles, decision making, & maturely dealing with employee relations issues.
Must be willing to work during all types of weather and participate in ongoing rotational stand-by/recall duty. Overtime is required when responding to emergencies. Staff is scheduled for ongoing rotational stand-by/recall duty.
Duties/Responsibilities

• Coordinates the preparation of and/or prepares, reviews, and/or maintains reports, records, work orders, logs, and documents; updates and maintains databases and online systems; reviews work prepared by staff; identifies and resolves discrepancies; and ensures work is accurate, complete and in compliance with applicable regulations, policies, and procedures.
• Performs other duties of a similar nature and level as assigned.
• Developing operational procedures; and troubleshooting hardware and software.
• Coordinates with vendors, contractors, City departments, and/or external agencies to order supplies; provides technical assistance; assists with planning departmental operations; assists with implementing projects; and responds to and handles escalated and the most complex customer service issues.
• Coordinates field unit operations related to collection and/or distribution system maintenance and contract work; supervises staff including planning, assigning, and evaluating work; convenes and facilitates staff meetings; trains and coaches employees; directs crew operations at work locations; ensures that equipment is maintained; and ensures compliance with safety and applicable operational rules and regulations.
• Performs the most complex and difficult work assignments; troubleshoots the most complex and escalated issues; and schedules repairs by outside vendors.
• Supervising the installation and removal of meters as well as the performance of manual meter reads.
• Reviewing meter readings for discrepancies and initiating corrective action.
• Reviewing and updating routes for efficiency evaluating meter reading upload processes for effectiveness.
• Monitors supply inventory and equipment levels; determines materials needed; researches price and vendor information; makes and/or approves procurement recommendations

Minimum Qualifications & Experience

• Three years of equipment operation/driving experience or maintenance experience related to assignment,
• North Carolina Class A Commercial Driver’s License; CDL Tanker Endorsement, If a candidate does not have the Tanker endorsement, they will be given up to 1 (one) year to obtain this endorsement
• Must complete job related and/or safety training based on assignment, such as (but not limited to) lock out/tag out, confined space entry, ladder safety, respirator and emergency evacuations training.
• Associate’s degree or equivalent
• Previous Lead or supervisory experience.
• A valid North Carolina Class C Driver’s License with a satisfactory driving record and license obtained within the time frame specified by the City.

Certifications/Licenses

• North Carolina Grade III Wastewater collections (IV is preferred)
• Required Certifications: North Carolina Grade B Water Distribution (an A is preferred)

Please note that for Certification equivalents: Out-of-state candidates will have one year to apply, test and obtain the NC version of the certification
Additional Preferred Skills

• OSHA Competent Person
• OSHA Trenching/Shoring
• AWWA Meter Technician
• NASSCO PACP-MACP

Benefits – General Full-Time Employees

• Medical, dental, vision, and supplemental life insurance plans
• 2 weeks paid military leave per year
• 12 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
• Workman's Compensation Insurance
• Paid life insurance equal to annual salary
• Paid funeral leave
• 48 hours for volunteer work each year*
• 457 Deferred Compensation Plans
• 12 standard work days of vacation per year
• 4 hours parental leave each year
• City contribution of 10.15% into the N.C. State Retirement System
• Short and long term disability plans
• State and City retirement plans
• Employee Assistance Program - personal and family counseling
• Paid temporary disability leave for specified conditions
• 11-12 paid holidays per year

Benefits - Part-Time (1,000 hours or more per year)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

• State retirement plan
• Health Insurance
• 401(k) retirement plan (5.0% of salary)

01
Where did you first hear about this opportunity?

• Facebook
• Job fair
• Indeed.com
• LinkedIn
• Monster.com
• Walk in
• Employment Security Commission
• Other
• Employee referral
• Internet posting Please list the specific web site in the "other" box below
• City of Durham Website
• Magazine/Newspaper
• Craig's List
• Professional organization Please list the organization in "other" box below
• GlassDoor
• Governmentjobs.com

02
If you listed "other" above please give specific web site, organization, or publication.
03
Please select your highest level of COMPLETED education.

• Bachelor's Degree
• Associates Degree
• High School Diploma or Equivalent (GED, HiSET, TASC)
• Master's Degree
• Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
• PhD or Juris Doctorate

04
How many years of related experience do you have?

• 1 year but less than 3 years related experience
• 7 or more years related experience
• 3 years but less than 7 years related experience
• No related experience
• Less than 1 year of related experience

05
How many years of experience do you have in a supervisory/management capacity?

• 3 years experience but less than 5 years
• Some supervisory experience but less than 1 year
• No supervisory experience
• 1 year experience but less than 3 years
• 5 or more years supervisory experience

06
Do you have a valid, unrestricted, North Carolina driver's license? (If you have a license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire)

• I have a valid, unrestricted NC driver's license.
• I do not have a valid, unrestricted driver's license.
• I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.

07
Do you have a current and valid North Carolina Commercial Driver's License (CDL) Level A?

• Yes, I have a current and valid CDL level A
• No, I do NOT have a current and valid CDL Level A

08
Are you willing and able to obtain a Commercial Driver's License with Tanker Endorsement within 6 months of your start date?

• No, I do not have a Taker Endorsement, but I AM willing and able to obtain one within 6 months of my start date
• No, I do not have a Taker Endorsement, and I am NOT willing or able to obtain one within 6 months of my start date
• Yes, I currently have a Tanker Endorsement

09
Are you willing and able to work weekend rotation for stand-by/recall, overtime, and/or call back for emergencies and during all types of weather conditions?

• No
• Yes

10
Do you have an NC Grade B Water Distribution certification (or greater)?

• No
• Yes

11
Do you have an NC Grade III Wastewater Collections certification (or greater)?

• Yes
• No

12
Do you have an OSHA Trenching/Shoring certification?

• Yes
• No

13
Do you have an OSHA Competent Person Certification?

• Yes
• No

14
Are you willing and able to work in a confined space?

• No
• Yes

15
Are you willing and able to complete job related and/or safety trainings? (such as ,but not limited to, lock out/tag out, confined space entry, ladder safety, respirator and emergency evacuations training).

• Yes
• No

Required Question