Field Service Technician - West Region - Mt Usa

Job Title: Field Service Technician

Location:WEST REGION - TX,NM,AZ,CO,UT,WY,NV,ID,MT,CA,OR,WA,AK - USA - max salary $100000 -

10 openings

Note: Applicant must be resident of the USA or Green Card Holder.

Must-Haves

• Strong mechanical knowledge: interpret drawings, schematics, and manuals to pinpoint issues, diagnosis and trouble-shooting, mechanical repairs, mathematics ability, machine shop experience, preventing malfunctions
• Willing to work in a variety of environments, including food processing, medical cleanrooms, meat processing, and butchering facilities
• Strong Electrical knowledge: Ohm's Law, mutlimeter usage, AC/DC currents, reading blueprints and circuit diagrams, electrical troubleshooting on complex machinery,
• Work independently in unsupervised settings, coordinate travel details, communicate with team, provide professional and polished customer support
• Other good experience includes field service technician, military service, packaging, plant manager, robotics, industrial machinery installations, hand/power tools, maintenance technician, electrician, traveling

Nice-To-Haves

• Accustomed to facing unhappy customers with unrealistic expectations and a sometimes less than professional approach
• Experience traveling as a field service technician (or in a similar role), doing both installations and trouble-shooting
• Able to perform physically challenging work in high-stress, often noisy, situations
• Prior experience with packaging machines (ideally thermoformers or vacuum sealing)
• Must be open to extensive travel, gone up to 5 days in a row with 2 days off, or 10 days with 4 days off
• Ideally, not more than 2 jobs in the last 5 years, or 3 jobs in the last 7 years
• Prior troubleshooting experience on complex equipment, where others have often compounded issues by trying, and failing, to repair on their own
• Experience working in food and meat processing facilities, with cold environments and messy equipment
• Must live within 30-45 minutes of a major airport
• Military experience is beneficial, particular mechanical or electrical

Summary:

This position is responsible for equipment installation and technical support of MULTIVAC product lines, and maintaining good customer relations. Position will investigate and resolve customer reports of technical issues with equipment, and eliminate future operational or service difficulties for customers. Due to our customers’ needs, priorities will change based on customer situations so individuals must be able to adapt to ever changing work schedule and priorities.

Time Utilization:

This position will travel up to 90% of the time. Schedule needs to be flexible to accommodate internal and external customers’ schedules. Must be willing to work outside normal business hours, including some weekends as required. There may be a schedule requirement that consists of ten (10) consecutive scheduled days of work followed by four (4) scheduled days of rest, and may commence on any day of the week. Must be able to travel with little notice as customer demands require.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Complete service documentation on what was repaired during the service call and submit related expenses for the trip and time spent on the call. Reports are complete, accurate, and submitted within 24 hours of job completion. Weekly expense reports and time sheets are also completed in an accurate and timely manner. All expenses incurred are handled in a cost-effective manner.
• Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering. Provide contact information for service team for future service needs and parts needs. Ensure customers are comfortable with operational and safety procedures of their equipment.
• Consistently make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Keep service team members and customers informed of arrival times. Travel arrangements will include: hotel, car rental, and flights.
• Communicate with scheduler on a daily basis, give updates on current job status, and receive additional job assignments. Maintain quality and quantity of work on equipment. Listen attentively and ask questions as appropriate. Complete work assignments with minimum supervision. Retrieve and respond to messages daily on all communication tools.
• Install and/or repair new or modified equipment according to specifications at customer facilities in a timely manner to ensure full functionality. Upon completion of installation, all technical documentation will be provided to the regional scheduler.
• Provide onsite technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provide a communication link between the customer and MULTIVAC to help ensure that effective service is provided to the customer.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Associate's Degree or equivalent technical school diploma in electrical or mechanical engineering or similar discipline; or two years field service, packaging, maintenance or related experience; or equivalent combination of education and experience. Electrical, pneumatic, mechanical, and machine shop skills required. Mechanical aptitude needed.

Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and coworkers. Needs to be a self-starter and have the ability to work in unsupervised settings.

Must be able to troubleshoot basic mechanical, electronic and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization.

Math Ability: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills: To perform this job successfully, an individual should be proficient in Microsoft Office, particularly Word and Excel, as well as having working knowledge of database applications, ERP systems, and contact management systems.

Certificates and Licenses: Current valid U.S. driver’s license. Must have the ability to obtain a passport.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate is regularly exposed to wet or humid conditions (non-weather) and work near moving mechanical parts. The associate is frequently exposed to extreme cold (non-weather); extreme heat (non-weather) and risk of electrical shock. The associate is occasionally exposed to work in high, precarious places.
• The noise level in the work environment is usually loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The associate is frequently required to climb or balance. The associate is occasionally required to sit.

MULTIVAC Behavior Standard:

Maintain a positive work atmosphere by acting and communicating in a respectful manner at all times.

COMPENSATION DETAILS:

Growing aggressively, we're seeking techs we can train and develop for specialized, highly skilled, and/or leadership positions. Compensation is therefore focused on total package, supporting both short- and long-term success. Most first year techs earn $80,000-$100,000, significantly more second year and beyond.

In addition to low benefit premiums and other listed perks, Field Service Technicians also receive:

• Profit sharing – calculated on all wages, including overtime, typically adds an additional 5-7%
• Starting hourly rate is $30-$32/hour
• New high-end tool kit, stocked with all necessary equipment
• Double time for all Saturday and Sunday work, plus standard overtime on weekdays, including travel time
• Company car (lease, insurance, gas, property tax, maintenance) provided. Okay to use for personal use.
• Reimbursement or credit for work clothing, boots, etc.
• Laptop, cell phone, and all related accessories provided

ADVANCEMENT OPPORTUNITES:

Field Service Technicians are the backbone of our business and have opportunity to advance throughout the organization, in a variety of capacities.

• All techs begin at Level 1, with clear guidelines regarding the skills and testing necessary to achieve level 2, and 3, status and perks
• Successful technicians are also encouraged to explore promotion within other groups, such as training, sales, customer service, etc.
• Field service leadership opportunities are also increasingly available, as we're growing each team around the country, while also currently establishing 2 additional regional offices.
• Those with specific experience or interests can advance to high-level specialized positions, focused on particular equipment lines or service objectives

Interview Steps

• In person interview at regional office with Regional Director and Supervisor(s) (includes lengthy hand-on assessment of electrical circuit, etc.)
• Microsoft Teams call with Team Supervisors (includes verbal screen of mechanical and electrical knowledge)
• Phone interview (or in person, if candidate wants additional info or needs convincing) with VP of Customer Service
• Intro call and screen (sometimes skipped)

Screening Questions

• Electrical Expertise: Share an example of a particularly challenging electrical project from your recent experience
• Schedule: Provide details regarding your flexibility (and past experience, if applicable) regarding amount of travel, number of evenings away at a time, and availability to work weekends
• Mechanical Experience: Provide an example of complex mechanical troubleshooting from your recent experience
• Share the city where you currently live, and your average commute time to the closest major airport
• Compensation: Confirm you've received detailed compensation information and the package aligns with your needs (new techs often take a small step back in hourly pay to gain increased benefits, support, training, and advancement opportunity)
• Environment: Confirm you've been educated on the variety of work environments and are comfortable working in facilities where machines are used for meat processing (with freezing temperatures and messy equipment)