Field Service Technician Jobs

Raymond West is looking for Field Service Technicians of all levels to service, troubleshoot, and repair all makes of material handling equipment at customer locations. Prior mechanical work experience preferred but not required, mechanical ability is enough! We determine this through a series of interviews and pre-hire testing. Pay is based on level of experience.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties And Responsibilities

• Update training and skills on a continuing basis.
• Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
• Complete jobs within quoted time limits when applicable.
• Communicate with assigned Field Supervisor.
• Account for 100% of available time during working hours.
• Must be willing to work overtime when necessary.
• Must coordinate all overtime with assigned supervisor.
• Have the necessary tools to perform repair and scheduled service work.
• Repair all types of equipment that Raymond West sells and services.
• Perform other specific duties and projects as assigned by the Service Supervisors or Managers.
• Maintain good working knowledge of customers and equipment in assigned areas.
• Must follow all procedures in the company’s Employee Handbook.
• Pass Raymond Certification and re-certification if applicable.
• Maintain an accurate assigned parts inventory, if applicable.
• Maintain an acceptable driving record as established by the company’s insurance carrier.
• Must be willing to work out of town as necessary.
• Establish a positive rapport with customers.
• Maintain a profitable billing level.
• Maintain a clean and orderly (inside and outside) vehicle.
• Report accidents whether self or customer.
• Represent the entire company at all times.
• Communicate all options to customers before proceeding with work.
• Must follow safety procedures and use good judgment in regard to safety.
• Follow all Service Department procedures.
• Train other employees as needed.

Required Skills/Abilities

• Must be self-motivated and able to manage time efficiently.
• Motivated to continuous self-development and training.
• Proficient in Microsoft office Suite and similar software
• Must maintain a clean, neat, and professional appearance.
• Must possess a valid driver’s license with no more than the allowable level of points on record, if applicable.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Maintain personally owned tools according to approved minimum tool list.
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
• Maintain additional tools as required by duties and certification level.
• Excellent Organizational Time Management skills
• Raymond Level 1 Certified or working towards that goal, if applicable.
• Ability to write routine reports and correspondence.
• Maintain a sound working relationship with other technicians and fellow workers.
• Ability to deal with customers on a face-to-face basis.
• Must be customer oriented.
• Must be able to take direction.
• Ability to read, write and speak English fluently
• Must be a team player, i.e., to work with peers.
• Ability to speak effectively before groups of customers or employees of
• Must have working knowledge of hydraulic systems.
• Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
• Must have working knowledge of basic D.C. electricity, basic A.C. electricity, internal combustion, and diesel engines.
• Willing to follow mandates and procedures of the Service Department.
• Must pass all available certificates appropriate to the position.
• Able to exhibit professional behavior at all times.
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
• Excellent written and verbal communication skills
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required’
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Must have mechanical abilities.
• Willing to assume more responsibility as required.

Education/Experience

• High school diploma, general education degree (GED) or equivalent.
• Minimum of 3 years breakdown experience or comparable service experience; or equivalent combination of education and experience.

Travel Requirement

• This position will be based int eh field and require daily travel within assigned territories,
• Technicians will be provided a company vehicle and a company Fuel Card to pay for vehicle expenses.
• Must be able to be insured by Raymond West.

Physical Requirements

• The employee is frequently exposed to outside weather conditions and risk of electrical shock.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Position is non-Sedentary
• Position requires the employee to climb/balance/stoop/kneel/crouch and crawl
• The employee is occasionally required to smell.
• The employee is regularly exposed to moving mechanical parts.
• The noise level in the work environment is sometimes loud.
• The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.
• The position will require employee to use hands to finger, handle, or feel and reach with hands and arms.
• The employee must frequently lift and/or move up to 50 pounds.
• Position will be required to go onto job sites to perform duties where construction is underway.

Pay Range

• The hourly range for this position is $20.60 - $50.63. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical and drug screen.

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume on line. We are a drug free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR

• 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.