Field Service Technician (Senior)

The Senior Field Service Technician is expected to inspect, test, troubleshoot, service, repair and maintain various types of power distribution system equipment. The ideal candidate will be a NETA Level II or III or eligible to become a NETA certified technician.

Job Responsibilities

Customer Experience

• Assume emergency on-call duties and if required, respond to customer emergencies in a timely manner
• Contribute to a safe work environment; adhere to all safety polices both those outlined in the company safety manual as well as customer safety guidelines
• Provide industry-best customer service- always exceed the customer’s expectations
• Exhibit a positive collaborative attitude

Operations

• Inspect, test, troubleshoot, service, repair and maintain low, medium, high voltage electrical system equipment
• Switchgear - Low, Medium and High voltage testing and maintenance
• MV and HV conductors – VLF Tan Delta, Partial Discharge, VLF Withstand, DC Hipot Withstand
• Automatic Transfer Switch – troubleshooting
• Relays – electromechanical and solid-state testing
• Setup and perform electrical tests on the following equipment:
• Circuit Breakers – primary injection, secondary injection, contact resistance, insulation resistance
• Transformers - power factor, TTR, winding resistance, insulation resistance, excitation and oil analysis
• Properly check in and check out test equipment utilizing the company provided system reporting any damaged or unusable equipment
• Treat all company provided assets as if they were your own
• Perform required/assigned testing

Communication

• Develop client relationships thorough client interface onsite
• Prepare and submit daily reports outlining job progress/completion
• Review and submit all company administrative paperwork in a timely manner
• Identify service opportunities for clients and communicate them to the Manager

Training and Personal Development

• Be a continuous learner
• Complete all assigned company training in a timely manner
• Integrate junior employees into projects and provide coaching and mentoring on the job

Required Skills/Abilities

• Willingness to work flexible schedule including overtime, evening, weekends, holidays and night hours as required
• Drive daily, locally/regionally and be available for periodic overnight travel
• Possess strong written and verbal communication skills
• Must be fluent in reading, writing, and speaking English.

Education And Experience

• High school diploma or GED equivalent required
• Eligibility to work in the US without need for employer sponsored VISA (work permit)
• Maintain a current valid driver’s license and good driving record
• Pass a pre-employment drug screen, background check, and reference check

Physical Requirements

• Must have good hand/eye coordination
• Must be able to lift and carry up to 75 pounds at a time.
• Ability to use hand tools and power tools.
• Prolonged periods (10 hour) of standing, lifting, and carrying materials
• Physically able to work with heavy tools and equipment at heights.
• Must be in good physical condition and have good motor skills.
• Ability and willingness to wear Arc-Flash suit, fall protection harness, safety boots, safety glasses, hearing protection, hard hats, respirator, and additional personal protective equipment.
• Must be able to perform physical labor including reaching, twisting, bending, grasping, pushing, pulling, climbing, kneeling, crouching, stooping, and lifting.
• Must be able to perform work outdoors in all types of weather.

Preferred Qualifications

• Experience with installation of switchgear and transformers
• Commercial Driver’s License (CDL)
• Computer skills including email, internet, data entry and Microsoft Office products
• 5 plus years’ hands-on experience utilizing industrial electrical test equipment
• Experience performing medium voltage splicing and terminations
• NETA certification (2 or 3)
• Associate degree in technology from an accredited 2-year technical college or similar military experience/training
• Ability to read one-line and control diagrams
• Two-year vocational or post-high school program in electrical trades or industrial electricity.
• 5 plus years’ experience working on commercial and industrial electrical projects
• OSHA 10, OSHA 30, NFPA 70-E training