Field Service Technician - Marietta, Ga

Responsibilities :

This position is for an onsite customer dedicated technician working out of the Marietta, GA area and covering locations throughout Georgia. Responsible for the overall remedial and scheduled device service. Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.

Respond to dispatched service calls in an assigned territory within Customer SLA commitments

Process Meter Reading reports, primary point of contact for all MFD moves and accurately report and account for all moves and device locations.

Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications

Effectively schedule dispatched calls to manage 4 Hour Voice and Email Response SLA requirements across assigned activities

Effectively schedule dispatched calls to manage a 72 Hour Resolution

Ensure regular and effective communication with customers to ensure awareness of call acceptance, ETA, status and closure

Assist customer with any reported issues or questions on Lexmark product(s) or offerings

Support Customer training on appropriate usage of Lexmark product & features

Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.

Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, part returns and tracking

Manage local part inventory, and ensure accurate tracking of inventory levels and transactions.

Present a positive image through proper attire, communication skills and personal grooming.

ADDITIONAL RESPONSIBILITIES:

From time to time, engage in special activities, responsibilities, and projects as needed to support Customer devices

EXPERIENCE AND SKILLS:

2 - 4 years in field service or customer break/fix support

Strong electro-mechanical aptitude

Experience in servicing printers, hard copy devices, or imaging products

Excellent driving record

Valid GA State driver’s license

Reliable transportation is a requirement for this position

Sound administrative skills

Ability to frequently and properly lift 60 pounds or less

Microsoft Office Suites is desirable

PERSONAL CHARACTERISTICS:

Excellent communication skills, written and verbal.

Customer service orientation

Positive attitude

Ability to learn quickly

EDUCATION:

High school diploma or GED

Associates degree or technical college an asset

***Position requires COVID-19 vaccination and other screenings and background checks as mandated by the customer.

How to Apply ?

Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now!

Lexmark does not currently require COVID-19 vaccinations but because Lexmark is a federal contractor, we may in the future be required to comply with Executive Order 14042, which mandates that all U.S. employees of federal contractors be fully vaccinated against COVID-19 or receive an approved accommodation.

We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression.