Field Service Technician Jobs

The selected person will work in the Seatle and cities to the north area of Washington.
Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Allocates own time efficiently. Receives general instructions on all work.

Responsibilities:

• Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.
• Provide software service, post- sales or service delivery support for local accounts on standard systems.
• Respond to service, product, technical, and Customer- relations questions .
• Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.

Education and Experience Required:
Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with no or less than 1 year relevant working experience.

Knowledge and Skills:

• Thorough knowledge of organization and policies.
• Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.
• Ability to perform while under high-pressure situations.
• Ability to build and maintain ongoing relationships with customers, peers and support partners.

HP offers a comprehensive benefits package, including:

• Dental insurance
• Flexible schedule
• Employee assistance program
• Disability insurance
• Life insurance
• Flexible spending account
• Health insurance

Per the Washington statute, the estimated range of compensation for this job in that location, at the time of this posting, is $40,350.00 to $68,600.00 USD Annual. This position may be eligible for incentive pay, for openings where this is applicable.