Field Service Technician Jobs

• This Position Follows a Union Bidding Process**

About The Role

Windstream’s team of Field Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise and carrier partners across the United States. Our team of Field Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Field Service Technicians create meaningful connections with customers that create long-term relationships.

What You’ll Do

• Complete necessary safety training and follow safety standards and regulations.
• Install and repair residential and business communications services including telephone, internet, and video.
• You will report to the Manager of Local Operations
• Work in both inside and outside environments.
• Safely operate and maintain clean and organized company service vehicle.
• Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
• Work in both buried and aerial plant requiring pole climbing and ladder skills.
• Recommend products and services that resolve their communications needs.

Do You Have?

• Ability to successfully complete required safety training.
• High School Degree or GED equivalent.
• Valid driver’s license and safe driving record.
• Ability to distinguish colors in use of color-coded cable.
• Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
• Basic technology and math skills.
• Ability to respond to after hour call-outs.
• Ability to lift up to 50lbs, capable of working aloft.
• Ability to use equipment with maximum load capacity of 275lbs.

Even Better

• Customer service or sale experience.
• Certifications or training directly related to the position.
• Two-year technical degree in computers or electronics, or the equivalent in work experience.

Our Benefits

• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Medical, Dental, Vision Insurance Plans
• Identify Theft, Legal, Auto & Home and Pet Insurance
• Https://windstreambenefits.com
• 401K Plan
• Educational Assistance Plan
• Health & Flexible Savings Account
• Participation in Windstream’s benefit plans by employees in bargaining units is subject to the terms of their collective bargaining agreement

Windstream DEI&B Statement

Connecting people in a world of infinite possibilities. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. The diverse voices of our employees fuel our innovation and the inclusive, equitable culture we are building fosters belonging and empowers each one of us to create amazing customer experiences.

Our Employee Resource Groups

WinVets – Veteran Employee Resource Group

WOW – Women Employee Resource Group

WINPRIDE – LGBTQ+ Employee Resource Group

WBPN – Black Professional Resource Group

WARG – Ability Resource Group

LaFamilia –Hispanic Resource Group

About Us

Windstream is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Windstream offers bundled services, including broadband, security solutions, voice, and digital TV to consumers. The company also provides data, cloud solutions, unified communications and managed services to business and enterprise clients. The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 150,000 miles.

IND123

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Primary Location

US-Iowa-Rockwell City

Work Locations

Rockwell City IA 420 5th St

Job Category

Bargaining

EEO Statement

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

This is a safety sensitive position.