Field Operations Analyst Jobs

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Are you able to engage internal and external customers who have mechanical and technology experience in a way that inspires confidence?

Sr. Analyst Field Service Representatives (FSRs) are telematics installation experts who set the standard for telematics installation technique and safety by applying their knowledge and experience with low voltage electronics and vehicle systems.

You will develop, perform and critique device installation and configuration troubleshooting processes, and are responsible to verify or correct the installation quality and operations of third party installation providers and customers who choose to perform their own installations.

FSRs must possess the ability to methodically evaluate problems and issues with the customer’s fleet and further isolate the source of the issue as a hardware software or vehicle and be able to successfully arrive at the right solution.

Key responsibilities and tasks

• This role works closely with Hardware Engineering, Product Management, Sales and Sales Engineering, Customer Onboarding, contracted installation partners, and other VZC internal teams acting as subject matter experts to ensure customers receive the highest possible installation quality and guidance.
• Coordinate with cross-functional business partners to problem solve and ensure productive communication and implementation of processes
• Gathering necessary data for issue replication, problem determination and/or escalation.
• Ability to spend all day working at a desk using a PC and telephone
• Acquiring and maintaining current knowledge of relevant product offerings and support policies to provide a best in class installation experience
• Willingness to work flexible hours outside in all types of weather conditions

• This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What you need to have

• Experience with telematics installation, low voltage electronics, and automotive mechanical experience
• Ability to travel up to 10%, and occasionally be on the road up to two weeks at a time
• Detailed understanding of telematics hardware and software solutions, and low voltage electronics and vehicle systems
• 3+ years experience in a telematics installation role
• Bachelor’s degree or equivalent work experience
• 3+ years experience working face to face with customers

Even better if you have one or more of the following:

• CTT+ certification or technical training experience
• Demonstrated ability to effectively communicate to internal and external stakeholders with a focus on collaboration
• MECP, ASE or other pertinent automotive mechanical training
• Proven ability to excel in a fast paced environment
• Experience as an installation subject matter expert for a product release team

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington work location, the compensation range for this position is between $65,000.00 and $121,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.