Field Inventory Coordinator (Remote)

Why supply chain at Stryker?

As a member of our Supply Chain team, you will make a daily impact on the lives of others. Apply today and you will get a chance to work with high-functioning, driven people who all have the same mission of making healthcare better.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Field Inventory Coordinator (Remote)

Come join Stryker, Fortune Magazine’s #1 Best Workplace in Manufacturing 5 years in a row!

At Stryker, our teams work with products that are improving and saving people’s lives. Our diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products help people lead more active and satisfying lives.

Who We Want:

Charismatic networkers. Relationship-savvy people who intentionally make connections with partners. You will be the face of Stryker!

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

What You Will Do:

The Field Inventory Coordinator will assist with processing transactions in order validation, order entry, resolving issues, and developing ad hoc reports. This role will support the execution of processes and operational activity to enhance service levels and supports revenue growth, operating margins and driving a culture of customer service excellence. Communicate directly with field operations, internal partners to pursue and resolve issues related to order requests above regular replenishment needs, backorders, allocation items. This role will also assist sales in set quotes and biologics cycle counting supporting our supply partners. This role is responsible for ensuring effective fulfillment of products above replenishment needs and drive a process which meets the needs of the business.

• Administrative support within the department as directed.
• Keep records of field operations interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Implement procedures to maintain accurate inventory needs at Hubs.
• Effectively communicate to stakeholders order status and drive oversight of order fulfillment process enabling high level of order service level. Determine root cause and corrective action in case of order problems.
• Ensure appropriate and accurate input has been entered into ERP system such that proper documentation for inventory movement (pick lists & packing lists) is generated.
• Prepare set sale promotional quotes for sales support in set sale deals.
• Manage orders to keep Hubs at agreed upon par levels.
• Prepare reviews of Backorder items, consolidating open orders, reducing buildup of backorders due to duplications of orders or product no longer needed.
• Act as primary interface between Hub team members to support fulfillment of daily Inventory needs for surgery demand.
• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.
• Demonstrate attention to detail and accuracy.
• Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships.
• Coordinate sequence and release of back orders according to stock availability.
• Provide support beyond standard hours as needed if order request volume and/or workload require additional time.
• This role will work in a fast paced, team-oriented environment that partners closely with other internal stakeholders to drive culture of customer excellence and operational efficiency.
• Rely on sound judgment to make decisions.

What You Need:

• 3+ years of customer service, data entry, account management, or relevant experience required
• Supply chain experience a plus
• High School Diploma required; Bachelor’s degree preferred

Starting pay $23.24/hr - This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors. Bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program)

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

More information is available at stryker.com