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F&B Manager Jobs

Company

Hawaii Growth - Highgate Hotels
Address , Honolulu, 96815, Hi
Employment type FULL_TIME
Salary
Expires 2023-07-13
Posted at 11 months ago
Job Description
Compensation Type: Yearly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Overview:
The Food & Beverage Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet’s operations, while maintaining a profitable F&B outlet and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Responsibilities:
  • Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
  • Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
  • Conduct staff performance reviews in accordance with Highgate Hotel standards.
  • Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
  • Prepare and submit required reports in a timely manner.
  • Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards.
  • Ensure compliance with all local liquor laws, and health and sanitation regulations.
  • Ensure overall guest satisfaction.
  • Supervise outlet personnel.
  • Monitor quality of service in F&B outlet.
  • Oversee all aspects of the daily operation of the outlet.
  • Work with other F&B managers and keep them informed of issues as they arise.
  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
  • Assist in menu planning and preparation.
  • Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc.
  • Ensure compliance with requisition procedures.
  • Ensure compliance with SOP’s in all outlets.
  • Ensure the training of employees on SOP’s and technical job tasks.
  • Respond to guest complaints in a timely manner.
  • Complete tip reporting.
  • Be visible on the floor and assist staff as needed during each meal period.
Qualifications:
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Participate in M.O.D. coverage as required.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Perform other duties as requested by management.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Attend all hotel required meetings and trainings.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Must be able to maintain confidentiality of information.